Software Engineer/Site Reliability Engineer

What you’ll be doing

• Ensure entire stack is healthy: hardware, software, application and network are operating at optimal performance
• Perform deep dives into both systemic and latent reliability issues; partnering with other software and DevOps engineers across the organization to design, implement and roll out fixes
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again
• Continuously improve availability, reliability, and observability and reduce the burden of human toil with tooling and automation
• Define SLA/SLOs for different services partnering with product engineers
• Represent the SRE team in system design reviews and operational readiness exercises for new and existing services

What you need

• Experience coding in Ruby and/or Go
• Familiar with GitOps principles and tools (Github Actions, Docker, Kubernetes)
• Experience in designing, analyzing, and troubleshooting large-scale distributed systems
• Curiosity about finding root causes in incidents and outages
• Ability to develop alignment to cultivate relationships and driving impact
• Mindset in designing fault tolerance system architecture
• Comfort with being uncomfortable in ambiguous situations
• Involvement with incident management and response
• Desire to grow expertise, inform, and educate others
• Capable to pick up various technologies, a fast learner and have a “get things done” mentality
• Humble to embrace better ideas from others, eager to make things better, open to challenges and possibilities

Desirable

• Familiar with cloud platforms and micro-service based architecture (AWS is big plus)
• Familiar with monitoring tools (e.g. NewRelic, Datadog, and/or OpenTelemetry)
• Familiar with IaC tools (e.g. Terraform, Spacelift)
• Experience in designing resilient system architecture
• Experience in optimizing performance of large-scale production system
• Experience in promoting site reliability engineering practices