About the role

Please note, this team is hiring across all levels and candidates are individually assessed and appropriately leveled based upon their skills and experience.

Engineering Stack Support (ESS) is a team of software engineers focused on improving availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the engineering stacks. In addition to that, ESS creates a bridge between service owners and platform engineering by applying a software engineering mindset to application debugging, system administration, and more.

What’s in it for you

• You will be part of a growing team of renowned engineers in the exciting space of developing tools for infrastructure management.
• Your contributions to our market-leading product support will significantly impact our rapidly-growing global customer base.
• You will solve complex, exciting challenges and improve the depth and breadth of your technical and analytical skills.

What you will be doing

• Partnering closely with our development teams and product managers to architect and build features that are highly available, performant and secure
• Developing innovative ways to smartly measure, monitor & report application and infrastructure health
• Gaining deep knowledge of our application stack
• Improving the performance of micro-services and solve scaling/performance issues
• Capacity management and planning
• Wearing multiple hats in a fast-paced and rapidly-changing environment
• Participating in 24X7 on-call rotations.

Required skills and experience

• 5+ years experience with troubleshooting Unix/Linux
• Understanding of Networking concepts - TCP/IP, SSL/TLS, IPSec, GRE, VPN
• Experience with algorithms, data structures, complexity analysis, and software design
• Experience in one or more of the programming languages: Java, Python, Go
• Experience in managing a large-scale web operations role
• Hands-on experience with Ansible, Kubernetes, SQL and NoSQL datastores, CI/CD
• Hands-on experience working with openstack , AWS or GCP cloud and automation 
• Experience with SumoLogic, Grafana/Prometheus and Elastic Stack.
• Knowledge of distributed systems is a big plus.
• Great written and verbal communication
• Ability to work for a geo-distributed cross-functional group
• Demonstrated ability to own and deliver projects independently
• Strong interpersonal communication skills and the ability to work well in a diverse, team-focused environment with other SREs, developers, Product Managers, etc

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred

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