Principal Solutions Engineer

See yourself at Twilio

Join the team as our next Enterprise Principal Solutions Engineer.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to enable our Enterprise customers to build the future of communications and is a critical part of the sales team that is facilitating this communication renaissance.

The Twilio Principal Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions.

The Twilio Principal Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard.

Responsibilities

In this role, you’ll:

• Build and present product demos to help showcase what a Twilio product can do, assist customers with Pilot and Proof-of-Concept implementations, present creative new solutions that enable and inspire innovation
• Continue learning new products and new technologies, expect the best from yourself
  
• Form a deep understanding of their business and the problems they’re trying to solve, keep asking probing questions
  
• Build trusted advisor relationships with customers, work alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success, educate and mentor customers and colleagues

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8 plus years experience in technical pre-sales or other technical roles such as software development, product management, technical marketing and consulting
  
• Experience selling complex solutions to Enterprise companies
  
• Excellent communicator and presenter able to gain audience confidence
  
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
  
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution

Desired:

• Previous software development experience in one or more of the following areas:
  
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
  
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.

Location 

This role will be remote, and based in the United States.

Approximately 30-35% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $129,600 - $162,000.
• Based in New York, Washington State, or the San Francisco Bay area, California: $144,000 - $180,000.
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.