Jobs for Developers

Engineer - Site Reliability (Metrics and Monitoring)

XeroFull-time$110k - $270k*Wellington, New ZealandFeb 21, 2024

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role:

As a Site Reliability Engineer at Xero in the Metrics and Monitoring team and part of the wider SRE team you’ll make an impact by working closely with Xero’s Product teams. You’ll agree on shared objectives, build and implement sophisticated monitoring and remediation toolsets and create a culture focussed on continually improving the operation of Xero’s platform and applications. A strong focus will be on improving observability practices at Xero.

As a Site Reliability Engineer you will participate in making key software architecture decisions and supporting good practices. You will also be involved in identifying opportunities for improvement within the Engineering Experience team.

What you'll do:

  • Improve on Xero's internal alerting and analysis tools to enable faster problem detection and recovery.
  • Provide guidance around tooling, standards and practices in monitoring, tracing, logging and observability.
  • Support and enable our product teams in troubleshooting issues around observability support systems.
  • Be a part of an on-call roster with the wider SRE team responding to Xero-wide incidents.
  • Build and maintain tools that reduce toil in managing our monitoring and logging platforms.
  • Make it easier for other engineering teams to achieve a high standard of system awareness.
  • Empower our Xero developers to create more efficient, scalable and reliable applications for Xero's customers.
  • Collaborate and contribute to the team.

What you'll bring:

  • Experience working to improve operational outcomes for software systems in production environments, on call experience is a plus.
  • Good working knowledge of reliability and observability concepts and practices, knowledge and experience building and/or monitoring with distributed systems and microservices is a plus.
  • Proficiency in one or more object-oriented programming languages like C#, JavaScript, Golang, Python etc.
  • Experience in systems engineering/administration, eg. familiarity with cloud platforms, Linux, Docker, Kubernetes, IaC, CICD tools, is a plus.
  • Have an understanding of instrumenting applications and integrating with monitoring solutions like New Relic, Datadog, Dynatrace, SignalFX, Scalyr, Sumo Logic or Splunk, experience is a plus.
  • The ability to engage and build relationships with internal stakeholders.
Why Xero
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully.  At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too. 

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