IT Systems Engineer III (IT Infrastructure & Automation)

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

 

Box IT provides technology services and support, enabling efficiency, simplicity and productivity for internal business partners and external customers. The Box IT organization provides two distinct, yet compatible functions. The first is enabling productivity and supporting all employees, and the second is supporting the company in its growth as the global leader in the content management and collaboration space by developing and showcasing Box products, technology, and digital transformation best practices. Working in tandem, these two functions reduce IT cost and complexity, both within Box and for its customers.

Box IT has complete ownership of our employees' day to day experience. Our vision is to deliver solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate about designing/architecting amazing solutions, deliver great service, pursue growth/development, and build a positive team spirit aligned on common goals.

 

• BA/BS degree in Information Systems, Computer Science or equivalent degree/experience in related field

• 3+ years in IT Operations, Technical Operations or Engineering preferably at a fast-paced high-growth company

• Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, PHP).

• Advanced technical proficiency and/or experience across some of the following systems/services:  

• IaaS: Amazon Web Services (AWS), Google Cloud Platform (GCP)

• Orchestration/Configuration Management (IaC): Puppet, Terraform, Ansible, Terragrunt, Artifactory

• Monitoring & Logging: Datadog, PagerDuty, Splunk, ThousandEyes

• Proficient in IT security, able to stay focused during incidents, and skilled in organization, planning, and documentation

• Strong written and verbal communication skills, including contact with remote teams

• Proven success in independently managing projects, solving complex problems, and understanding technical requirements across all levels

• High energy, excellent teamwork, and commitment to exceeding expectations

Preferred skills:

• Experience with version control systems (Git), Continuous integration/Continuous deployment (Jenkins, GitHub Actions, JFrog Pipelines)

• Advanced technical proficiency and/or experience across some of the following systems/services:  

• Core Infrastructure: VMware vSphere, Microsoft Domain Services, Okta, DHCP, DNS, RADIUS

• Web Platforms: Apache, Tomcat, NGINX, IIS

• DBMS: MySQL, PostgreSQL, Microsoft SQL Server

• Security: Secure DNS, IDS/IPS, EDR, Firewalls

• Technical certifications preferred across IT Operations domain (e.g. ITIL, CompTIA A+, Network+, Security+, CCNA, RHCSA, MCSA, AWS, GCC, etc. )

• Strong networking foundation with an understanding of TCP/IP and the OSI model

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. 

 

 

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