Staff Database Reliability Engineer

See yourself at Twilio

Join the team as our next Staff, Database Reliability Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build and operate database services for our mail pipeline. We do this by leveraging technologies like MySQL, Chef, HAProxy, etc. We are looking to grow the team to help support and scale existing offerings and create new offerings through tooling and automation. 

Our team manages the database lifecycle for some very large databases that are essential for Twilio mail pipeline.We are looking for a talented and passionate individual to help manage our world-class SaaS email delivery infrastructure. You will be part of a team that ensures the reliability and performance of a large and diverse data storage stack. You will directly engage with development teams to provide data-relevant advice and feedback, and serve as an information conduit back to other Ops team members. Additionally, you will continually improve the velocity of our deployment pipeline through automation and monitoring of data storage systems.  

Responsibilities

In this role, you’ll:

• EMPOWER OTHERS: Develop tools to deploy, configure, and operate relational databases in a large-scale environment
• WEAR THE CUSTOMER’S  SHOES: Help resolve technical issues/blockers as a Sr. DevOPS engineer on the team
• BE AN OWNER: Perform thorough and thoughtful code reviews to help maintain high standard of code quality
• BE AN OWNER: Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage services
• EMPOWER OTHERS: Work with teams across the company to troubleshoot/determine resolution for complex issues
• DRAW THE OWL: Be creative, take your own initiative and solve some of our most challenging problems
• EMPOWER OTHERS: Promote a DevOps culture that is driving massively scalable, highly reliable, resilient services in a fast growing customer and engineering focused company.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of experience in your craft with demonstrated skill progression
• Proficiency in MySQL administration
• Experience managing large sized relational and non-relational data stores in on-prem infrastructure as well as public cloud(i.e. AWS, GCP, etc).
• Ability to  design complicated components and large scale systems.
• Proficiency with one of the languages we use daily(Bash, Python, Go, Ruby)
• Familiarity with MySQL high availability and auto failover solutions
• Familiarity with Chef or similar automation tools
• Familiarity with Kubernetes or similar orchestration platforms
• Listen, present, and question effectively
• A tenacious learner, curious and constantly pushing the boundary of what is possible
• A highly effective collaborator and leader, you work with your team and help drive team towards common goals
• Self Driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or similar experience

Desired:

• Experience with Dockers and/or Kubernetes
• Experience with Go
• Experience with any NoSQL database technologies

Location 

This role will be based remotely in India

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.