Senior Technical Operations Engineer

Our Senior Technical Operations Engineer will provide technical operations expertise and thought leadership towards our core mission of empowering individuals, corporations, universities, public sector, and health insurance companies to use technology in a simple but powerful way to give them greater control of their healthcare needs. This role supports our operations, products, and growth with the tools and solutions to meet market demand in a 24x7 globally distributed environment. You will be at the intersection of technical operations, product engineering, cloud computing, and complex data environments and will need to be deeply experienced in at least three, passionate about all four, and conversant with stakeholders in all. 

You will join us in supporting our large scale, distributed platform spanning across multiple geographic locations. Our platform resides fully in AWS, operates in dozens of markets globally and focuses on ease of use for our customers along with integrity & security for the data they trust us with. 

Position Description: 

We are currently seeking a Senior Technical Operations Engineer who will be responsible for monitoring the functionality of our production environments, encompassing systems and databases crucial for supporting vital business operations. This role entails managing incidents and offering real-time support for the LetsGetChecked platform and associated cloud infrastructure, ensuring that service quality aligns with our SLAs and operational requirements. Our Senior Technical Operation Engineers collaborate with peers to independently execute tasks, relying on problem-solving, strong communication and coordination skills which are imperative to seamlessly integrate various functions and fulfill responsibilities to the customer's satisfaction. This role entails managing incidents and offering real-time support for the LetsGetChecked platform and associated cloud infrastructure, ensuring that service quality aligns with our SLAs and operational requirements.

What we expect from you: 

• Solve technical problems of the highest scope and complexity for the team.
• Respond to reported / escalated support incident in a timely manner
• Monitor applications for abnormalities and propose areas of improvement process
• Intelligently articulate complex technical concepts in ways that can be understood by a variety of audiences
• Ability to operate and progress under minimal supervision
• Collaborate with developers to ensure that operations are aligned with the design and development 
• Participate in on-call rotation for critical after-hours incidents
• Work closely with multiple teams and members of the TechOps team to rollout automated processes
• Create / Maintain documentation (runbooks) our systems
• Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status
• Evangelize reliability practices within LetsGetChecked’s Technology organization (SLIs, golden signals, error budgets, etc)
• Training and mentoring of other members of the team
• Identification of gaps in monitoring and alerting to be provided to software development teams

Our preferred Qualifications: 

• BS or MSc in Computer Science (or related technical discipline) or equivalent industry experience
• 5+ years of relevant experience in a DevOps, TechOps, or Site Reliability Engineering role at a technology firm
• Proficient in working with Infrastructure as Code (IaC) and Terraform
• Extensive Experience using Continuous Integration systems (e.g., GitHub, Jenkins)
• Must have fundamental working knowledge of SQL
• Proficiency in SRE concepts
• Excellent understanding of application monitoring / SIEM tools such as Splunk, Grafana, or Zabbix.
• Solid understanding of cloud computing technologies and cloud platform architectures, as well as proficiency in scripting and automation tools (AWS preferred)
• Excellent written and verbal communication skills
• A technically savvy individual with excellent problem-solving skills, the ability to work collaboratively in a fast-paced environment, and the drive to stay up to date with the latest technology trends
• Experience in Kafka and Kubernetes

Alongside base salary of $90,000-$100,000 we offer a range of benefits including: 

• Health insurance and an Employee Assistance Program
• 401k
• Annual Compensation Reviews 
• After 90 days you will be eligible to avail of Flexible PTO where you are not restricted to a specific number of PTO days/annual leave
• Free monthly LetsGetChecked tests as we are not only focused on the well-being of our patients but also the well-being of our teams
• A referral bonus program to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.
• Maternity, Paternity, Parental and Wedding leave.