PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Site Reliability Engineer to join our SRE-Platform team. In this role you will be a key contributor to building, maintaining and scaling the Kubernetes platform that powers PagerDuty. We build solutions that accelerate developer productivity, improve reliability and help PagerDuty scale for today and tomorrow. lf you’re passionate about platform engineering, developer experience and all things Kubernetes, we’d love to hear from you!

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office one day per month, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

You help maintain the overall health of the platform including triaging and troubleshooting production issues, monitoring system capacity, and working with other technical teams to ensure adherence to compliance and security best practices
You partner with Engineering stakeholders to design and deliver a reliable, scalable, secure, and performant platform
You continuously strive to improve the developer experience: Full lifecycle support (creation, development, deployment, retirement), observability, flexible connectivity, and monitoring
You share your expertise with the entire Engineering organization
You participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules

Basic Qualifications

5+ years of experience in Platform Engineering, Site Reliability Engineering or DevOps roles
Experience managing multiple Kubernetes clusters in a production environment
Experience working on cloud-native infrastructure (e.g. AWS, GCP, Azure)
Experience deploying web applications on Kubernetes (Helm, ArgoCD)
Experience with infrastructure as code (ie. Terraform or CloudFormation)
Knowledge of a dynamic language like (ie. Ruby or Python)

Preferred Qualifications

Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk)
Knowledge of configuration management systems (e.g. Ansible, Chef, Puppet)
Experience in automating releases, continuous integration/delivery systems and relevant tools (e.g. Jenkins, CircleCI, Travis CI, Buildkite)

The base salary range for this position is 152,000 - 248,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Senior Site Reliability Engineer 4

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