Jobs for Developers

Flex Technical Sales Architect - Information Security Specialist

TwilioFull-time$178k - $248kRemote; United StatesFeb 18, 2023

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Flex Technical Sales Architect, Information Security Specialist

See Yourself at Twilio

Join the team as our next Flex Technical Sales Architect, Information Security Specialist

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a Flex Technical Sales Architect, Information Security Specialist, reporting to the Global Head of Technical Sales Evangelists for Flex. Your role will focus on supporting the global Flex sales team and growing the technical expertise of our Flex sales team. In this role you will work directly with our Sales and Solutions Engineering team, Product teams, and Partners; teaching and imparting your technical expertise to help our customers drive Twilio Flex adoption in the market. You will be the domain expert for Flex with a specialization in Security. 


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Minimum 7 years experience working in technology in the Contact Center industry
  • Strong customer facing presence (CXO, IT and Business Leaders)
  • 5+ years experience in the information security domain, including defining and/or advising on organizations’ information security requirements at the executive level
  • Deep understanding of industry best practices to protect customer data
  • Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture and how these platforms align to enterprise information security requirements
  • Understanding of software development concepts and modern developer experience, including APIs and SDKs.


This role will be remote and based in the USA. 


  • Work with Twilio account teams to liaise with Chief Information Security Officers and their organizations to establish credibility for Twilio as providing world class information security, winning over any concerns they might have within the context of their company’s regulatory, political and IT landscape. 
  • Interface with Twilio’s Chief Security Officer organization, including the Field Security Engineering team, and influence product and documentation roadmap from a security perspective. This may include driving resolution of additional actions and deliverables as required.
  • Support and enable the Go To Market team on how information security concerns can impact, and benefit, their sales opportunities – especially Solutions Engineers.
  • Work closely with product, sales and pre-sales teams to drive strategy and land new customers across the globe for our digital engagement platform.
  • Partner with marketing to develop technical  content, collateral, notebook blogs and demand generation plan. Attend key industry events and plan & execute Twilio events
  • Act as a thought leader in the industry and engage with customers to ensure the technical win

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $178,600 - $223,200.
  • Based in New York, Washington State, or the San Francisco Bay area, California: $198,400 - $248,000.
  • This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].


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