Director, Product Analytics

PagerDutyLisbon, PortugalFull-time$110k - $270k*Oct 20, 2023
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PagerDuty is looking for a Director, Product Analytics to lead the Product Intelligence team and own its functional responsibilities. As a Product Analytics Director, you will have a deep familiarity with managing the analytics process and performing analysis in accordance with best practices. You will define team strategy, deliver insights to product units and leadership, and make product data and analysis available to the organization.

You will lead a team of analysts to distill data insights for key partners (Product Management, User Experience). Your experience building and managing teams will ensure high performance at both the individual and team levels. You will oversee the execution of initiatives, projects, and daily tasks in collaboration with key stakeholders, other departments, and external vendors.

You speak the language of Product Management as well as data analysts, translating strategic questions into technical requirements. You are deeply analytical and thrive when extracting insight from complicated datasets, building and delivering a narrative that’s accessible to stakeholders at all levels in the business.

You will be responsible for communicating analytics plans, goals, resources, and strategy to leadership, product team members, business intelligence, and data partners.

Key Responsibilities 

  • Build, lead, and grow a world-class Product Intelligence team encouraging an environment of rigor, technical acumen, innovation, creative problem-solving approaches, and personal development
  • Develop the Product Intelligence strategy that combines technical infrastructure, data management, and resourcing to support PagerDuty’s Product goals and priorities
  • Foster technical fluency in the data analysis process (pair analysis, peer review, exploratory data analysis, statistical methods, data modeling) and tooling (SQL, Python, IDE, Github)
  • Drive subject matter expertise across the Product Intelligence team
  • Conduct the design and delivery of Product Intelligence deliverables (scorecards, regular reporting, deep-dive analysis, ad hoc analysis, analytics strategies, stakeholder enablement, predictive insights) ensuring quality and analytical rigor while driving continuous process improvement
  • Review and re-define critical metrics to track the Product performance. Build and implement adoption, engagement, maturity, North Star, PLG, and persona frameworks
  • Perform advanced analysis to up-level understanding of our users and customers and their relationship with our product
  • Continuously drive alignment across cross-functional teams to ensure the trustworthiness of the data / reporting
  • Support key business leaders and cross-functional teams by providing counsel, expertise on-going education and training, and recommending Product reporting solutions to business challenges

Basic Qualifications

  • 10+ years of proven background working with analytics in a SaaS or B2B environment
  • 5+ years of experience managing a global team, engaging a team virtually, and providing coaching and guidance to various role levels within the team
  • Fluency with data analysis and BI tools: SQL, Python, Snowflake, Tableau, Databricks
  • Strong proficiency with data modeling
  • Ability to set clear roles & responsibilities and balance the demands of the Product organization against the capacity to the team
  • Highly collaborative and able to work effectively with various personality types across many different teams and role levels within the global organization
  • Creativity, problem-solving, emotional intelligence, and effective communication skills are essential

Preferred Qualifications 

  • Experienced leadership skills; team ambassador and executive influencer
  • Thought leader on Product Analytics tooling and workflow 
  • Strongly opinionated on best practices for cross-functional partnership
  • Obsession over product with ability to talk to customers about our value proposition solo or with senior leadership
  • Constantly curious: passion for discovery and driving to an answer
  • Ability to turn data into unassailable answers to complex questions
  • Comfortable leading in a fast-paced work environment and fielding responsibilities spanning multiple projects at any given time 
  • Experience engaging audiences/customers at conferences through 1:1 engagement and/or public speaking

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid volunteer time off - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
    HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. 

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @PagerDuty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.


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