About the role

As a Systems Engineer on Netskope's Monitoring Team, you will be instrumental in ensuring the health, performance, and reliability of our organization's systems and infrastructure. Your primary focus will be on driving the adoption and optimization of Grafana and Prometheus. You will work closely with internal teams to implement, configure, and optimize metrics ingestion, create insightful Grafana dashboards, and generate alerts that empower teams to achieve their business objectives.

The Monitoring Team manages alerts across platforms like Zabbix, SumoLogic, and Prometheus. Your expertise will guide teams through technical challenges, ensuring they leverage our monitoring technology to its fullest potential. You will conduct regular technical reviews and health checks, assist in root cause analysis, and advise on best practices for monitoring platform utilization.

What’s in it for you

Your contributions will directly impact the efficiency and effectiveness of Netskope's monitoring capabilities, enabling teams to scale and innovate. You will thrive in an environment where you can apply your problem-solving skills and technical expertise to influence and drive change. A successful candidate will excel at building relationships and communicating complex technical concepts in a clear and accessible manner.

Responsibilities

• Provide expert-level troubleshooting and guidance to drive the adoption of Grafana and Prometheus within the organization.
• Assist internal teams with the implementation, configuration, and optimization of metrics ingestion, Grafana dashboards, and alert generation.
• Create and modify Grafana dashboards, and support internal teams in developing their own.
• Conduct regular technical reviews and health checks to ensure the success of internal teams, and assist in root cause analysis.
• Advise internal teams on best practices and strategies for leveraging our monitoring technology to achieve their business goals.
• Collaborate with your team to develop and execute technical roadmaps.
• Identify opportunities for internal teams to optimize their monitoring platform utilization, expand their use of the platform, and drive the adoption of new features.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Conduct training sessions and workshops to educate internal teams about the monitoring platform (Grafana and Prometheus).
• Develop and deliver technical documentation, guides, and tutorials.

Requirements

• Strong understanding of observability solutions: Grafana and Prometheus.
• Proficient in PromQL and scripting languages.
• 4+ years of experience creating Grafana dashboards and collecting metrics using Prometheus (or equivalent with other solutions).
• Experience in monitoring solutions (e.g., Zabbix and SumoLogic) is a plus.
• Experience with Kubernetes and Saltstack is a plus.
• Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VLANs, Load Balancing, etc.).
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Passionate about and comfortable with learning new technologies, systems, and architectures.
• Experience writing and integrating RESTful HTTP APIs.
• Experience with relevant tools and technologies, e.g., Jira, GitHub, Ansible.
• Experience with source control tools such as git or mercurial.

Education

• BS or MS in Computer Science or a related technical degree, or equivalent work experience.

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