Staff Software Engineer, Observability
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
We are seeking a highly skilled and experienced Staff Software Engineer to join our Observability Engineering team to design and enhance our observability tooling, enabling engineers to understand application behavior effectively. In this role, you will shape the direction and architecture of our observability platform, focusing on developer enablement, best practices, and system reliability. You will also be responsible for developing infrastructure as code solutions and managing data pipelines to ensure seamless data collection and processing. If you are a seasoned engineer who excels at the intersection of software development and infrastructure, we encourage you to apply.
What You’ll Do:
- Design, write, and maintain software that enables developers to efficiently interact with our observability platform.
- Work closely with cross-functional teams to understand requirements and design solutions that are intuitive, efficient, scalable, and reliable.
- Provide technical leadership for the Observability team to design and implement strategies for improving observability standards, optimizing costs, and enabling product teams.
- Lead the development of software solutions to enable engineers to seamlessly use metrics, monitors, traces and logs.
- Identify opportunities for automation and process improvement to enhance developer productivity.
- Collaborate with engineers and vendors to integrate solutions seamlessly into cloud environments.
- Conduct code reviews and provide constructive feedback to other team members.
- Stay up-to-date with the latest trends and technologies in observability and software engineering.
What You’ll Need:
- Experience: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field. 7+ years of software development experience.
- Expertise: Expertise in enterprise observability best practices and curating monitoring and logging tools at scale (Datadog, Elastic, Splunk, etc). Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and related tools (e.g. ArgoCD, Jenkins, Gitlab CI/CD)
- Technical Skills: Proficiency in programming languages such as Python, Java or similar. Strong experience with infrastructure as code (IaC) tools and practices (e.g.Terraform)
- Problem-Solving: Demonstrated ability to tackle complex technical challenges and deliver innovative solutions that align with business goals.
- Leadership: Ability to influence and drive technical strategy within a team and across departments. Experience leading large-scale projects with significant impact.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a variety of audiences.
Preferred Qualifications:
- Experience developing observability automation.
- Familiarity with LLM observability tools, techniques, and methodologies
- Experience with Open Telemetry and Open Telemetry collectors.
- Experience with security and compliance in cloud environments.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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