Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?

About the Team

The Engineering team at Clari is an Agile shop that practices Scrum across all of our teams. We layer in coordination practices such as Big Room Planning to stay aligned to Clari’s KPIs quarterly across sites and teams. If you love working in an Agile environment that values collaboration and continuous improvement then we can’t wait to meet you.

Groove, a Clari company serves some of the most historically underserved users, many of whom have been stuck using unintuitive and clunky software for their whole careers. It's not uncommon that users spend 4-6 hours a day using and interacting with Groove. Our goal is to elevate the user and the work they can do.

About the Role

We are looking for a Staff Software Engineer to own and drive the technical direction of Clari’s VOIP Dialer. The dialer will be used by thousands of Sales users (Clari’s customers) on a daily basis as a core part of their job - a great improvement over the legacy phone systems they are using today.

We develop Enterprise SaaS products, fundamentally powered by AI and Analytics to transform the way track, forecast, and predict revenue. We are 100% cloud-native and build our product using reliable tools and technologies that our team knows and trusts, including Java, PostgreSQL, MongoDB, and AWS. Expertise in these areas is a huge plus, but having familiarity with common web languages (Such as Python or Ruby) and other databases are fine substitutes.

We’re a collaborative team that genuinely enjoys working together with a cross-functional team of product managers, designers, backend, frontend, mobile, automation, and quality engineers to make Clari a better product. We’re looking for engineers that have a passion for building great products with simplicity, usability, scalability, and reliability in mind.

This is a work-from-home or hybrid opportunity based in Kraków, Poland. Candidates must be based in Poland.

Responsibilities

Serve as the technical lead for a 3-5 person engineering team focused on building a sales dialer product
Architect, design, and implement robust telephony solutions using Twilio and other relevant VOIP API technologies
Shape future-proof interfaces that are easy to build against and meet the requirements of client-facing teams
Brainstorm with Product Managers, Designers, Frontend Engineers, and other cross-functional partners to conceptualize and build new features for our growing user base
Produce high-quality results by leading or contributing heavily to large cross-functional projects that have a significant impact on the business
Debug production issues across services and multiple levels of the stack, and uplevel the observability and reliability of the overall system
Mentor engineers earlier in their technical careers to help them grow
Improve engineering standards, tooling, and processes

Qualifications

Strong technical background, including 10+ years of experience building impactful large-scale products or systems using Java or a similar object-oriented language
3+ years of experience in telephony systems and APIs, preferably with Twilio
In-depth understanding of telephony concepts such as SIP Trunking, VoIP, WebRTC, PSTN, and IVR is a big plus
Proficiency in configuring and troubleshooting SIP endpoints, dial plans, and call routing is a plus
Experience in designing and developing CTI (Computer Telephony Integration) solutions is a plus
Solid understanding of distributed systems, data stores, data modeling, indexing, and associated trade-offs
Skilled in working across engineering teams in building technical architecture and design alignment, driving decision-making, and communicating transparently
Cross-team communication skills with the ability to explain complex technical concepts to designers, support, and other engineers
Built observable systems that track important metrics, investigated and addressed issues with performance, scalability, and maintainability

Perks and Benefits @ Clari

Team-bonding activities and company-wide events
Flexible working hours and remote opportunities
Annual Well-being and Professional Development Stipends
Private Healthcare and Multisport Pass
Paid maternity and paternity leave
Stock options

#LI-Remote

#BI-Remote

You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. We’d love to have you join us on our journey to remarkable!

If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you.

Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.

Staff Software Engineer, Dialer

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