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See yourself at Twilio

Join the team as our next Software Reliability Engineer (L3), Account Security - Identity

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.


Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build and scale our global Silent Network Auth and Identity products within the Account Security business unit.  You will be part of our team based out of Bangalore, India focussing on System Operations and Reliability of our Cloud based platform and services.


In this role, you’ll:

  • Ensure reliability, availability and security, of cloud-based distributed systems built to seamlessly scale to several million transactions per day, tackling some of the most complex and exciting technical problems in the industry
  • Configure, maintain, monitor and optimize AWS, Google, and other cloud infrastructures with deployments in different geographic regions.
  • Design, code and troubleshoot CI/CD pipelines, support containerisation activities.
  • Write automation tools in Python/Bash/Perl and use frameworks like ansible, terraform 
  • Participate in production on call rotation/support activities.
  • Collaborate with different teams to troubleshoot applications and services for mobile and the web. 


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!



  • 5+ years of experience with SRE culture, improving reliability with automation, chaos testing, and process improvement.
  • Experience designing and operating distributed systems and cloud infrastructure at scale.
  • Solid Knowledge of Cloud Provider Tools, preferably in GCP or AWS stack
  • System administrator level knowledge of Unix/Linux Operating systems and tools. 
  • Hands-on experience in automating and improving the deployment pipelines and CI/CD in the public cloud.
  • Scripting programming skills such as Ansible, Terraform, Chef or other frameworks and languages like Python/Perl/Bash
  • Experience working on security evaluations and penetration tests
  • Knowledge in techniques such as Infrastructure as code, containerization and container orchestration tools
  • Ability to analyze and troubleshoot in networking, performance, system and infrastructure issues using standard tools.
  • Experience working on a distributed team, with different time zones
  • Experience with on call rotation



  • Familiarity and Experience with programming in languages like Java, React and or Golang.
  • Certification in GCP/AWS
  • Capable of reasoning about SWE concepts such as API definitions, database modeling ,microservices architecture and common failure modes.



This role will be based in our Bangalore, India office. (Change to standard verbiage for India)

Approximately ~5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.


So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!


If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

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