About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

About Us

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai.

The Opportunity

As a Software Engineer at our company, you will play a crucial role in launching a new product line that represents a strategic focus within the contact center space. This role will challenge you to leverage your technical skills in a fast-paced, agile environment where the quality of your work directly influences business outcomes.

You will contribute both independently and as part of a team to develop scalable solutions, engaging in meaningful collaboration with product managers, engineers, and designers. This is a chance to engage deeply with a newly emerging product category, applying your problem-solving skills to ensure we're not only developing the right solutions but also addressing the most impactful problems.

This position is akin to a founding role in a new team, where you'll have the opportunity to shape the direction and success of the product from the ground up. While you'll be joining a new initiative, you'll be supported by the robust infrastructure of an established engineering team with over 100 members, offering a balance of stability and innovation.

About the Team

Our team is a dynamic mix of engineers, ranging from recent college graduates to seasoned principal engineers. Several team members have been with the company for over five years, witnessing and contributing to the significant evolution of our systems and the company's growth. Our engineers share a passion for a fast-paced work environment, emphasizing quality and fostering healthy competition.

In this role, you'll have the unique opportunity to work directly with principal engineers, the Director of Product, and other executives. This position offers high visibility within the organization, as it is central to a new product line that the company is heavily invested in. Your contributions will not only influence the immediate project but also the broader strategic direction of the company.

What you’ll do day to day as a Software Engineer (Backend)

Software Development: Participate in the full application lifecycle with a focus on coding and debugging. You will integrate user-facing elements developed by front-end developers with server-side logic, crafting efficient and scalable solutions.
Component Ownership: Assume responsibility for critical technical components including databases, queues, caches, and APIs. You will buy or build suitable technologies for each, ensuring optimal performance and scalability of our backend systems.
Code Quality: Build reusable code and libraries for future use, emphasizing maintainability and efficient code reuse.
System Optimization: Ensure the balance of critical technical pillars including scalability, reliability, security, and cost. Design and implement systems with an eye towards future needs and immediate performance.
Advanced Features: Build and engage with complex backend systems involving RBAC, user authentication, and stream communication for audio. You will work on systems requiring low latency optimizations and those where downtime could significantly impact customer business operations, reflecting the high stakes and technical precision required.

What you’ll bring to the role

Experience: 4-6 years of experience in building production-grade software products. Familiarity with working in fast-paced environments and delivering under tight deadlines.
Technical Expertise: Strong proficiency in Java and Spring, or similar frameworks. Experience with Python is a plus. You should also have hands-on experience with container management tools like Docker Swarm or Kubernetes.
Database Management: Hands-on knowledge of at least one SQL or no-SQL database, such as Postgres, MongoDB, or Cassandra.
System Knowledge: Understanding of fundamental modules including queues, cache, OLAP stores, and websockets.
Design Acumen: Knowledge of design patterns and their practical applicability in solving complex software engineering problems.

Compensation, Benefits and Perks

Competitive compensation including equityExcellent medical, dental, and vision insurance optionsFlexible time off Generous holidays and parental leave policies401K planLearning & Development fund to support you in your continuing education journey and professional developmentFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people.

We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

Compensation, Benefits and Perks

Competitive compensation including equity

Excellent medical, dental, and vision insurance options

Flexible time off

Generous holidays and parental leave policies

401K plan

Learning & Development fund to support you in your continuing education journey and professional development

Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate

Our Commitment to Inclusion and Belonging

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Software Engineer II - Backend

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