Jobs for Developers

Software Development Engineer - Customer Success

TwitchTokyo, JapanFull-time$100k - $230k*Oct 14, 2022

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Amazon Interactive Video Service (IVS) は、ライブビデオ体験を強化するエンドツーエンドのビデオ配信ツールとオーディエンスエンゲージメントツールを提供するアマゾン ウェブ サービスです。IVSは、毎月10億時間以上のビデオを配信する世界最大のライブビデオ配信ネットワークの1つであるTwitch Videoに力を与えています。私たちの使命は、IVSを通じてストリーミングビデオ技術を誰でも利用できるようにすることと、ライブビデオエンゲージメントを通じて多種多様なコミュニティを創造できるようにすることです。

皆さんはシニアカスタマーサクセスエンジニア (Senior Customer Success Engineer) として、IVSの顧客と深い関係を築くことで技術面からサポートし、魅力的なビデオアプリケーションを構築する旅路において信頼できるアドバイザーになります。具体的には、IVSのサービスとSDKの評価や統合を行っている顧客をサポートします。


皆さんはカスタマーサクセスエンジニアリング担当ディレクター (Director of Customer Success Engineering) の直属となり、ヨーロッパ、中東、アフリカ地域の顧客とのエンゲージメントをリードします。このポジションはリモートで作業を行うため、...在住の方でも就くことができます。






About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Amazon Interactive Video Service (IVS) is an Amazon Web Service that provides end-to-end video delivery and audience engagement tools to power live video experiences. IVS powers Twitch Video, one of the largest live video distribution networks in the world that delivers more than a billion hours of video each month. Our mission is to make streaming video technology available to anyone through IVS and to empower the creation of diverse communities through live video engagement.

As a Senior Customer Success Engineer, you'll build deep technical relationships with IVS customers and be a trusted advisor on their journey to build engaging video applications. Specifically, you'll support customers during their evaluation and integration of the IVS service and SDK's.

Your experience with mobile, video, and cloud infrastructure will be used to resolve both client-side and server-side video integration challenges. You'll advocate for customer needs, remove technical obstacles to adoption, and communicate engagement insights to broad audiences.

You will report to the Director of Customer Success Engineering and lead engagements with customers throughout Asia-Pacific. This position is remote and can be located in Taipei, Singapore, Korea, Japan or Australia.

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We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW7237

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