ServiceNow Developer

Role Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.
• Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.
• Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
• Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
• Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience.
• Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.
• Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions.
• Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards.
• Stay updated with ServiceNow releases and apply platform upgrades and enhancements
• Adhere to ServiceNow best practices, governance, and security standards
• Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform

Role Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.
• Configuration Management Experience (CMDB data model and relationships).
• ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
• Strong knowledge of the ServiceNow platform, its architecture, and modules.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ITSM, ITIL, and knowledge of IT service management processes.
• Ability to work independently, as well as collaboratively in a team environment.
• Strong problem-solving and communication skills.
• Experience with service mapping, business rules, and service catalogue development is a plus.