At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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If you are an Internal Candidate, please apply via our Internal Job Board.

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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:

Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
Be an Owner - holding self and others accountable to meet commitments
Create Belonging - recognizing the value that different perspectives and cultures bring to our company

As a Senior Manager, IT Operations, you will grow and mentor a team of engineers that owns endpoint management, identity and access management, corporate networks, and enterprise collaboration & productivity SaaS platforms. You will be responsible for driving velocity and productivity within our IT Operations teams while being a key cross-functional resource within Guild.

As a Senior Manager, IT Operations you will:

Build a team of IT Engineers specializing in areas such as endpoint management, identity and access management, corporate networking, SaaS administration, and business system integrations.
Utilize an extensive technical background to serve as the primary technical resource for the team, guiding complex problem-solving efforts, making informed decisions on technology solutions, and offering technical mentorship to foster team skill development and knowledge sharing.
Manage the administration and strategic optimization of various SaaS platforms, including Okta, Sailpoint, Google Workspace, Jamf, Slack, and Microsoft 365 (E3/E5).
Develop and Implement KPIs to measure IT operational efficiency and team performance, fostering a culture of accountability, ensuring alignment of team objectives with organizational goals, and effectively recognizing and evaluating individual contributions.
Drive agile methodologies within IT operations, fostering a collaborative and adaptive team environment to increase velocity, productivity, and responsiveness in a dynamic environment.
Serve as a critical liaison for IT operations with InfoSec, DevOps, Compliance, and many other Guild teams, spearheading cross-functional initiatives and projects to ensure seamless execution and strategic alignment.
Oversee the Mobile Device Management (MDM) strategy to ensure secure and efficient management of devices across the organization. This includes developing policies, ensuring compliance with security standards, and optimizing device performance to support business operations and remote workforce needs.
Build and maintain relationships with key vendors and service providers, assist in negotiating contracts and ensuring value for the organization.
In partnership with InfoSec, ensure our IT operations adhere to SOC and SOX compliance standards, maintaining a strong focus on cybersecurity, data loss prevention, and internal controls to manage risks effectively.
Assist the response to IT incidents and problems, ensuring rapid resolution and minimizing impact on the business.
Implement continuous professional development programs for staff, including training, certifications, and mentoring to ensure high skill levels and career growth within the team.
Regularly communicate with senior leadership and key stakeholders to report on performance metrics, project statuses, and strategic recommendations.

Required Proficiencies:

At least 5 years of people management experience in IT Operations
At least 7 years of hands-on administrative experience with critical enterprise platforms, including Okta, Google Workspace, and Microsoft 365
Proficient in scripting, API tools, and other IT automation workflows

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a salary range of $140,000 - $162,500, as well as company stock options.

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Open vacation policy for employees to rest and recharge
8 days of fully-paid sick leave, to take the time to heal and or recover
Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.

I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California.

Senior Manager, IT Operations (Remote)

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