Senior Full Stack Engineer, CX Tools And Systems

About the Team:

Our company is dedicated to building tools and systems that empower our Customer Experience team to provide exceptional service. We believe in the power of technology to transform customer interactions and are looking for engineers who are passionate about making a meaningful impact. Join us and help shape the future of customer experience.

The role:

You will report to the Engineering Manager’s squad as a Full Stack Engineer. You will collaborate with 1-2 other engineers in your squad, focusing on developing and enhancing tools and systems that support our Customer Experience (CX) team and improve our customer interactions. You will work closely with Product Managers, Product Designers, and CX specialists to build and optimize solutions that directly impact customer satisfaction and engagement.

This is our current stack:

• Languages: Javascript, Typescript
• Frameworks: ReactJS, Redux, Apollo GraphQL, NestJS, NextJS
• Infrastructure: AWS, Kubernetes, Terraform, MySQL, PostgreSQL, Snowflake, Redis, DataDog, Segment
• Methodology: Agile
• Architecture: Service Oriented

Responsibilities:

• Owning the design and implementation of features within our Javascript stack that engage customers and have a meaningful impact on people’s lives.
• Iterating on new and existing features to improve user experience and performance.
• Actively contribute to the adoption of strong software architecture, development of best practices, and new technologies.
• Improving the maturity of our technical stack with engineering best practices.
• Being part of the code review process and helping to mentor other engineers.
• Contribute technically to projects by being a hands-on coder, removing roadblocks, and repairing technical issues.
• Partner with members of Product, Growth, Marketing, Customer Experience and other teams to continually refine and improve our product in an agile process.
• Helping to have higher levels of uptime & supporting the on-call rotation that will help the business run 24/7.

---

Requirements:

• Experience: At least 4+ years of experience as a Software Engineer with a focus on developing tools and systems for Customer Experience or similar fields. Advanced knowledge of AI within CX is a huge plus.
• Backend Interaction: Strong understanding of interacting with and building backend REST APIs.
• Service-Oriented Architecture: Strong knowledge of service-oriented architectures.
• Proactive Improvement: Ability to proactively identify opportunities to improve systems and processes.
• Testing: Experience implementing and maintaining unit tests and end-to-end (e2e) tests.
• Team Environment: Enjoy working in small teams within a fast-paced startup environment.
• Leadership Potential: Excitement about the opportunity to grow into a leadership role as the company expands.
• Mobile Apps: Knowledge of mobile app development, such as React Native, is a big plus.

---

Benefits

💸 Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!

🗺 Work remotely: design the life that you want.

⛱ Enjoy 15 days of vacation each year from the start date.

🎄 16 fully paid Argentinean holidays.

🕯 Compassionate Leave: 3-5 days each time the need arises.

🐣 Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.

🥗 Meal benefit.

🧑‍🏫 Personalized English coach

🧘🏻‍♀️Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform