About Us

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

Position Overview

The Diligent Business Technology (BT) System Engineering team is looking for a Systems Engineer who is comfortable wearing multiple hats and enjoys working with cutting edge technology to solve problems. This position is uniquely suited to highly organized individuals with a wide breadth of IT knowledge and the ability to work with minimal direction. Excellent communication skills and ability to set and manage expectations are key to be successful in this role.

This positions’ primary responsibility will include supporting SaaS platforms (Okta, Office 365, Mimecast, Intune, etc.) and automation processes and integrations. As a BT Systems Engineer, we are looking for an experienced IT Systems technologist with a passion for researching, architecting, and maintaining company-wide solutions based on a set of requirements. This individual thrives in a fast-paced and high energy environment that will continue to scale, drive automation, and efficiencies.

Key Responsibilities

Represent the BT organization as the SME for critical systems and be a champion for world-class employee experience.
Advance and maintain the enterprise-wise MDM (Microsoft Intune and JAMF) and Single Sign-On (Okta) solutions including policy management, application and device lifecycle, inventory, and reporting.
Ensure the day-to-day administration of SCCM infrastructure and to maintain it in operational conditions including changes to the core components and settings, software delivery, client health, reporting, boundaries, and bandwidth settings.
Review and maintain BT system runbooks, documentation, and user solution guides.
Assist in the research and evaluations of new products and services that help keep our BT environment current and relevant.
Support the daily maintenance of Windows Active Directory across a multi-forest/multi-domain environment.
Provide weekly status project updates to key members of the business, up-to and including members of Senior Leadership.
Incident and Problem Management: Will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with vendors support and various partners to resolve incidents within SLAs.

Required Skills/Experience

Positive attitude and a big appetite to provide/enhance world class executive/employee experience
Experience in a hands on, engineering/system administration role
Experience working with Windows Enterprise Environment supporting Windows Servers, laptops running Windows and Mac, as well as mobile devices
Strong experience in architecting and/or administering corporate/employee experience technology stacks (e.g., O365, JAMF, Intune, Slack, Okta, Zoom, ServiceNow, Jira, Box, networking, printers, and security tools)
Strong written and verbal skills and ability to communicate at technical and business levels
Experience relaying sensitive information to appropriate parties. Keeps clients, superiors, and peers updated based on their information needed

Preferred Skills/Experience

Ability to write scripts (including PowerShell) a plus
JAMF or Microsoft Certifications a plus

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Senior BT Systems Engineer

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