Principal DevOps Engineer

Principal Systems Engineer - BaaS(Observability)

The job in short

• As a  Principal System Engineer you’ll get a chance to contribute to building and maintaining an Observability platform for enterprise-grade SaaS platforms (Backbase as a Service). As part of the BaaS team, you'll be expected to lay down the foundation of a highly secure, robust platform and related processes to ensure our software runs smoothly in production as well as making sure it complies with industry standards. 

Meet the job

The Backbase as a Service tribe is continuously busy with improving their product with the motto "You build it, you run it". Striving to have the highest possible uptime, great performance and best in class levels of security. That's quite an ambition and you can't get there without an automation first approach. We pride ourselves on the fact that we don't do manual changes in production and that we automatically validate our environment before deploying.

As a Principal System Engineer you design things but you also build them. You're part of the development team and will help lift the product to the next level. Your day to day job will consist of working on the Infrastructure as Code for Backbase as a Service either by contributing PR's yourself or by reviewing the work of others. You'll also get a chance to actively participate on the refining of the architecture as decisions are taken by the team. For our customers that are already running in production you will also be on call (approximately once every six weeks) for which we strive to not trigger any alerts but we'd rather focus on automating responses on events that might happen. 

Using your experience you assist in the delivery by being in close contact with our customers (both internal and external) and you help translate their ideas to items on the team backlog. By closely aligning with the Backbase as a Service product manager you help shape the roadmap and manage expectations on the customer's side. 

Your growth path within Backbase will allow you to grow from the function of Principal System Engineer to a function as Lead Principal System Engineer in which you can coach colleagues to improve their System Engineering discipline. By coaching colleagues you'll be able to do your work at a larger scale throughout the Backbase organisation improving the system engineering discipline and our product at scale.

As part of this role you will help building observability for our cloud presence on Azure as well as on AWS. By combining the learnings of our AWS platform with the new approach on Azure we are able to take our Backbase as a Service product to the next level.

How about you?

• Passion for building modern observability solutions.
• Strong expertise in designing and implementing monitoring solutions using tools such as DataDog, Prometheus, Grafana, ELK Stack, or similar.
• You're not afraid to use CLI based tooling and you have experience in maintaining and troubleshooting Linux based operating systems
• You don't want to just report the problems but you want to fix them
• You have strong communication skills allowing you to drive initiatives and decisions inside and outside your team
• You are experienced with cloud environments and using desired state configuration to manage this (Terraform is preferred)
• Containerised workloads have no secrets for you
• You have experience with Kubernetes
• You have experience working in a regulated environment (SOC2/ISO27001/PCI-DSS/etc.)
• 5 years in a similar role running workloads on public cloud
• Azure cloud certs are nice to have (Azure Administrator/Azure Solution Architect)

Our current tech stack is:

• Monitoring, alerting and analytics: Datadog, PagerDuty;
• CI and CD tools: Github Actions, FluxCD, ArgoCD; 
• Cloud providers: Azure, AWS;
• Container and orchestration: Docker, Kubernetes (AKS, EKS);
• Application and infrastructure configuration: Terraform, Helm; 
• Source control tools: Git;
• Development languages and tools: Java, Python, Go;