IT Application Engineer (m/f/x)

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

We are looking for a highly-skilled and motivated IT Application Engineer to join our team. In this role, you will play a crucial part in supporting our internal teams by managing and optimizing essential business tools. You will work closely with cross-functional teams to ensure that our business systems are robust, scalable, and aligned with business needs. If you are a proactive problem-solver with a passion for technology and a desire to drive continuous improvement, we would love to hear from you.

Your Mission:

• Lead the integration, administration, and optimization of key business applications, including CRM, Customer Success, and iPaaS systems, such as:  Salesforce.com, Gainsight, Workato, Hubspot, etc.
• Collaborate with internal teams to understand their processes, identify challenges, and implement custom digital solutions.
• Independently manage the lifecycle of digital solution projects.
• Investigate, troubleshoot, and resolve complex issues within the digital solution application landscape, ensuring minimal disruption to business operations.
• Regularly assess the performance of existing tools and recommend enhancements or new solutions to improve efficiency and effectiveness.
• Document all processes, configurations, and system changes, ensuring transparency and knowledge sharing across the team.
• Maintain strong communication with stakeholders, providing timely updates and ensuring alignment with business objectives.

What you need to succeed:

• 3+ years of professional experience in digital solution application engineering, with a focus on supporting Go-to-Market and Customer Success teams.
• Deep understanding and hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and iPaaS solutions (e.g., Workato).
• Proven track record of leading projects from inception to completion, with a strong focus on delivering high-quality results using agile methodologies, preferably Scrum.
• Excellent problem-solving skills, with the ability to investigate and resolve complex technical issues independently.
• Strong collaboration skills, with the ability to work effectively with cross-functional teams 
• Curiosity and a proactive attitude towards learning new technologies and continuously improving existing processes.
• Excellent written and verbal communication skills in English .
• Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications are a plus.

Nice to have:

• Experience with data warehousing such as Snowflake or BigQuery and familiarity with SQL is a plus.
• Any additional language

 

We care about your growth and well-being

💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country  

💻 Learning & Development Budget

📚 Academy: Regular training sessions, access to Coursera and Babbel training courses

🙌 Our Benefits: Check them out by office here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

 

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunity employer. If your professional profile aligns with our specific hiring requirements and Guiding Stars, we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.