Internal IT DevOps

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 200+ teammates across international offices in Barcelona, Austin, Amsterdam, São Paulo, and Yerevan — Manychat helps businesses across the globe improve their ROI and grow faster.

WHO WE'RE LOOKING FOR 🌟

We’re seeking an Internal IT DevOps/Administrator to take charge of our internal IT infrastructure (primarily on AWS). In this role, you’ll be hands-on supporting both IT helpdesk and business process automation functions, ensuring our IaaS services and infrastructure run smoothly, scale efficiently, and meet the needs of our team.

You’ll be a key member of the Internal IT team, reporting directly to the Head of Internal IT & Security. Ready to bring your expertise to a dynamic environment where your work will make a real impact? We’d love to hear from you!

WHAT YOU’LL DO 🚀

• Cloud Infrastructure Maintenance: Manage and maintain IaaS services (AWS, Digital Ocean, Linode), ensuring smooth operation of internal systems (Internal Development, VPN, password managers, etc.) hosted in the cloud.
• DevOps Tooling: Implement and support automation tools and systems for IT operations such as Docker, Kubernetes to enhance the deployment of IT services.
• DevOps Collaboration: Work closely with the Internal business process automation team to bridge the gap between IT operations and software development, focusing on infrastructure automation, continuous integration (CI), and continuous delivery (CD) workflows, mainly using Github Actions.
• Technical Support for Internal Tools: Provide day-to-day support for internal business systems (eg. Google Workspace, Notion, Jamf, Pritunl VPN, Bitwarden) and cloud environments (AWS, Digital Ocean, Linode), managing requests related to access control and system configuration.
• Monitoring and Incident Management: Maintain infrastructure monitoring systems (Grafana, AWS Cloudwatch) and lead the response to critical IT incidents, ensuring timely resolution and root cause analysis.
• Automation and Optimization: Use automation tools (e.g., AWS Lambda, CloudFormation) to streamline processes and optimize infrastructure performance.
• Cloud Security and Compliance: Implement and maintain best practices in cloud security, ensuring compliance with company policies and regulatory requirements. Work with the security team to address vulnerabilities and enforce security protocols.

TO BE SUCCESSFUL IN THIS ROLE 💥

You'll need:

• 4+ years of experience in an IT DevOps/Administrator role.
• Solid understanding of *nix environments (Ubuntu preferred).
• Good knowledge of Infrastructure as Code (IaC) and automation tools like AWS Lambda, CloudFormation, Terraform, or Ansible.
• Good knowledge of DevOps principles, including CI/CD workflows and tools (e.g., Jenkins, Github Actions, Docker).
• Experience maintaining corporate IT infrastructure and business systems.
• Good understanding of networking, including routing, switching, VPNs, and security best practices.
• Hands-on experience with cloud platforms (AWS is a must, with Digital Ocean, Linode, or Azure as a bonus).
• Knowledge of monitoring and logging tools, such as CloudWatch, Prometheus, or ELK Stack.
• Excellent communication skills.
• Proficiency in scripting languages (Python, Bash, JavaScript, etc.).
• Fluency in English.

IT WOULD BE GREAT IF YOU HAVE 🤩

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS SysOps Administrator, etc.).
• Good knowledge of the leading SaaS tools, such as Slack, Google Workspace, Zoom, Notion, and Miro.
• Knowledge of modern end-user OS (MacOS and Windows).
• Knowledge of Spanish.

WHAT WE OFFER 🤗

Here’s how we care about your growth, well-being, and comfort:

• Remote onboarding and probation period for candidates outside of Barcelona.
• Relocation support for you and your family.
• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to customize your own perks.
• Comprehensive health insurance for you, your partner, and your kids.
• Free meals and snacks in the office.
• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.