In the Guide organization, our mission is simple: to take the work out of getting the right care. We are transforming the healthcare experience by guiding members through their healthcare decisions, answering their medical and administrative questions, and scaling exceptional care. We are committed to creating a digital-first experience that automates and optimizes the delivery of navigational help, driving down costs while improving the member experience.

As a Fullstack Software Engineer in the Guide organization, you will play a critical role in transforming how members interact with healthcare. You will build and maintain products that streamline the process of getting fast, accurate answers to healthcare questions, helping us scale our care delivery while improving the member experience. Your work will directly impact our ability to solve healthcare problems efficiently, allowing our Care team to focus on what matters most: building relationships with and supporting members with complex needs.

Duties and Responsibilities:

Collaborate closely with product managers to lead the technical planning and execution of innovative solutions that enhance the member experience, making healthcare navigation simpler and more efficient.
Contribute across the full stack of web technologies, including frontend, API, and backend, to build and maintain scalable products that streamline healthcare interactions.
Design and implement systems that integrate multiple services, ensuring seamless, fast, and reliable data flow to support accurate and timely healthcare guidance.
Quickly address and resolve technical issues, while proactively investing in long-term solutions that improve the reliability and performance of our products.
Identify areas of technical debt and work with cross-functional teams to influence the product roadmap with smart, scalable solutions that enhance system performance and maintainability.
Participate in and contribute to technical decisions across the broader Guide Engineering organization, ensuring alignment with best practices and long-term goals.
Champion software engineering best practices, including code quality, testing, and documentation, to promote a culture of excellence and continuous improvement across the team.

Qualifications:

Proven track record of delivering scalable, reliable, high quality user experiences
Analytical, problem-solving and troubleshooting skills
Hands-on experience with fullstack development
Experience creating and maintaining APIs (REST, GraphQL, etc.)
Experience in our current technologies is a bonus: React, Go, GraphQL, Docker, AWS

Physical/Cognitive Requirements:

Prompt and regular attendance at assigned work location.
Ability to work shifts of at least 8 hours, 5 days per week.
Ability to thrive in a fast-paced, high-intensity work environment.
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $118,640 - $167,580 + equity + benefits

Zone B: $136,436 - $192,720 + equity + benefits

Zone C: $148,300 - $209,480 + equity + benefits

Zone D: $154,232 - $217,850 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.

Benefits & Perks:

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Fullstack Software Engineer II, Guide

Duties and Responsibilities:

Qualifications:

Physical/Cognitive Requirements:

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