Engineering Manager (Claims Engine)

About Engineering at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small (~85) but mighty team using technology to build that future (and have a fun time while doing it!).

Principles that guide us:

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they’re facing. 
• Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
• Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

Tools we use:

• Languages: Python 3, TypeScript
• Libraries: FastAPI, SQLAlchemy, React
• Datastores: Postgres, Redis
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafk
• Monitoring: Datadog, PagerDuty
• Version control: Github
• Cloud security: Lacework
• Vulnerability Management: Snyk, Semgrep

About this role

There is a lot that we're building at Headway, but operationally efficient claims tooling for providers, and the underlying systems that power our claims engine, is foundational to the success of Headway’s mission of making mental healthcare more accessible and affordable for everyone. Headway has made it easy for providers to accept the majority of insurance plans in the US by taking a data driven approach towards building, refining and automating a heavily archaic and offline process into delightful product that will continue scale heavily from 34k+ monthly active providers to hundreds-of-thousands more as we continue to invest in a provider-focused strategy to drive our patient-first mission. This team is a small group of strong performers with a clear connection to our mission, and they work closely with business, data and operations teams to drive a significant portion of Headway's primary profit center by tacking abstract, complex problems and engineering elegant solutions in the evolving fields of insurance and healthcare technology. 

As an engineering leader at Headway, will be responsible for establishing and growing these pods through hiring, people development, and strategic planning. You get to play a critical role in setting up how this and its' future offspring teams operate, defining what and how they build, and ultimately drive best-in-class user experiences that have a measurable impact on our business objectives. 

Who you are

We’re looking for experienced engineering team leaders and people managers who are relationship-obsessed, drive results and enable their teams to build for technical excellence. As an Engineering Manager at Headway, you will work closely with Engineering Leadership, Product, Design and Business teams to help shape the future of the engineering organization. This is an exciting opportunity for a passionate, mission-aligned engineering leader to make an immediate impact on our rapidly scaling engineering team.

• Lead and manage a team (or teams) of 6+ engineers
• Ensure there is process and product alignment across your team
• Develop and grow your team through weekly 1-1s, mentorship, and feedback
• Work with and help develop aspiring engineering leaders within the engineering team
• Contribute to the broader company strategy and product roadmap
• Help build out our engineering team as the headcount grows from 80 to 120+ through the remainder of the year

Below are additional experiences we think help engineering managers succeed at Headway:

• You have 3-5+ years of experience as a Software Engineer
• You have 3+ years of experience as an Engineering Manager 
• You have a track record of building and leading high performing teams that have effectively delivered business outcomes through technical investments
• You have a strong technical foundation that allows you to ensure your team is making appropriate technical decisions
• You have a strong product mindset and have built strong cross-functional relationships that drive optimal user experiences and build trust with users
• You have have a track record of working well across teams and functions
• It's a nice to have if you've had prior experience with Python and React
• It's a nice to have if you've had experience working with AWS infrastructure 
• It's a nice to have if you've had experience in health tech, building user-facing products
• BS, MS in Computer Science or related field

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First rounds: You'll meet with an engineering leader on the team to go deeper into your technical and people leadership experiences
• Final rounds: You’ll meet several more team members for one technical and multiple behavioral interviews, leaving you with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation and Benefits:

• Salary information is based on a single salary target per role, and the starting salary for Engineering Managers is $200,000 and can increase to $238,000 based on industry tenure and experience.
• Benefits offered include:
  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

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