Jobs for Developers

Director - Site Reliability Engineering

DiligentFull-time$105k - $260k*Bengaluru, IndiaSep 29, 2022

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About Us

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

Position Overview

The Director, Site Reliability Engineering will be responsible for Diligent’s Incident, Problem, Release, Change, BCP, and Vendor Management practices.  This includes designing the practices to be in line with Diligent Change Management, Business Continuity, Security, and other policies.  Managing the roll out training, coordination and communication of all Service Management related processes and activities.  This position is strategic as responsibilities cover ALL Diligent Products and Services that generate revenue. 

The ideal candidate will be passionate about creating & maintaining policies, establishing process, enabling stakeholders, and validating proper controls are in place and measurable. We are looking for a team player with excellent communications skills, who is committed to continuously improving and delivering results.

 Key Responsibilities

  • Ensuring that the end-to-end Incident Management lifecycle from incident manager to Postmortem corrective action tasks are completed.
  • Define and implement Problem Management across all Diligent portfolio products
  • Produce monthly Availability Report
  • Manage the release schedule for our products and services
  • Define, coordinate, refine, and enforce the release process and related tasks
  • Deliver tooling and process necessary for Service Management to Diligent technology teams
  • Manage day to day Change Management process
  • Ensuring that the process is well known to all stakeholders via SRE Launch Pad site
  • Onboarding Diligent products into our Service Management practice
  • Producing monthly Operability Report that includes but not limited to incident, problem, root cause, release, change metrics
  • Policy Owner for Diligent BCP and Change Management Policy
  • Build Global team to perform Service Management functions 24x7x365
  • Continually improve process

Required Experience/Skills:

  • Extensive experience operating global teams in Public (AWS) and Private Clouds
  • Great organizational and multitasking skills, with the ability to pick up the pace during major outages.
  • Confident in collaborating and building trust with people outside immediate team.
  • Proven project management experience to resolve bottlenecks and find opportunities for standardization.
  • Strong knowledge of IT service management practices such as ITIL.
  • Strong problem solving, analytic, and time management skills.
  • Strong knowledge Atlassian Suite (Jira, Confluence &
  • Strong Knowledge of ServiceNow

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 


We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.


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