Datacenter Operations Engineer

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Bitbar,Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.  

Data Center Engineer for Bitbar 

• Owning the condition of the state-of-the-art physical infrastructure behind Bitbar.  
• Monitoring, maintaining, and growing the cloud of physical devices. 
• Exposure to cutting-edge development technology.  
• Tech stack: Java/Python/Ruby, TCP/IP and internet services protocols, Data Center Engineering, Server Hardware Maintenance. 

Product intro: 

BitBar is a flexible cloud-based mobile and web application testing platform that allows you to perform live (manual) or automated testing against desktop browsers (Windows, MacOS and Linux) and real iOS and Android devices. 

Go to our product page if you want to know more about BitBar.  

You can even have a free trial to check it out 😊  

About the role: 

As a Data Center Engineer 

 You will help own the day-to-day operation and maintenance of our new data center in San Jose California. You will be responsible for ensuring high availability of the devices, extending the setup and keeping the system in top condition. You will be expected to prepare contingency plans, implement monitoring mechanisms and report the results of your work using KPIs relevant to your role. This is a mission-critical data center operation, and you will need to ensure 99.999 % uptime. 

• Own the responsibility for one of the three BitBar data centers. 
• Own the activities contributing to 99.999 % uptime. 
• Develop and maintain automation, monitoring, and processes to assure operational uptime and efficiency. 
• Identify the causes of technical problems and provide resolutions. 
• Provide technical support for technical issues related to the network, OS (Android, iOS, Linux, MacOS), virtualization, and storage. 
• Follow and maintain procedures and documentation leading to problem resolution. 
• Be on call to help team with tickets and various dispatch requests as needs arise
• Often Daily visits to the Datacenter to address various needs for the company/customers

We are looking for candidate who:

• Important skillsets: Networking (Vlans, DNS, DHCP, etc), kubernetes administration (EKS) 
• Proficient in bash and python scripting 
• The following certifications A+, Server+ ,Security+ ,Net+,Linux+ MCSA & CCNA or related experience is a huge plus 
• Experience in data center engineering, administration, or support experience. 
• Experience with server hardware troubleshooting. 
• Familiar with Jenkins 
• Experience with Github, and Ansible 
• Experience in Linux administration (additional experience in VMWare Fusion or MacOS is a plus). 
• Familiarity with Mobile Development such as Appium, Selenium, Android, and OIS 
• Experience in designing monitoring and alerting mechanisms. 
• Ability to lift and install equipment 50 lb plus (Network Equipment, Servers etc) 
• Strong ability to foster positive relationships and collaborate effectively with teammates. 
• We are seeking a candidate who can independently manage projects and make informed decisions, demonstrating a high level of autonomy 
• This role is supporting a physical data center in San Jose, CA. This candidate should be local and within commutable distance to this Datacenter 

Why you should join the SmartBear crew: 

• You can grow your career at every level. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. 
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. 
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. 
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 

Did you know 

• Our main goal at SmartBear is to make our technology-driven world a better place. 
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

 SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 

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