Business Intelligence Lead, Revenue Operations

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role:

As a leader within Headway’s Revenue Operations org, reporting to the Senior Manager of Revenue Operations, you’ll have the unique opportunity to build, shape, and lead an operational function directly responsible for unlocking Headway’s growth to drive provider activation, retention, and share of wallet. 

As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking an operational leader to grow and shape a truly mission-critical function responsible for scaling Headway’s growth engine.

This is a one-of-a-kind opportunity that will place you in the driver’s seat to impact business-defining outcomes, and redefine the gold standard for growth operations, while contributing to a world-class team within one of America’s fastest growing startups.

You will: 

• Utilize BI tools and techniques to conduct in-depth data analyses, identifying trends, patterns, and correlations, to generate actionable insights that drive business decisions across the entire Growth org.
• Build and maintain advanced data models that support more complex analytics (i.e., predictive modeling, statistical analysis) to uncover deeper insights from data.
• Own and manage all tracking / reporting in collaboration with x-functional partners on Data Team (i.e., Senior Data Analysts) to ensure accurate updates and timely troubleshooting.
• Proactively leveraging data-driven insights and knowledge of emerging trends / technologies in BI to identify areas for data optimization and innovation within the Growth organization (e.g., innovative approaches to data analysis / visualizations, and implementing BI solutions that enhance decision-making)
• Collaborate closely with key stakeholders across BUs to understand their strategic objectives and challenges, proactively providing analytical support / recommendations to achieving goals.

You’d be a great fit if...

• You have 3+ YOE (including experience in Analytics or Data Science roles). Prior experience in high growth startups and/or Growth functions is nice to have.
• You have 3+ years of technical analysis experience to include writing SQL queries (e.g., accurate use of aggregate functions (i.e., COUNT and MAX), CTEs (common table expressions), joining tables, and window functions).
• You have 3+ years of experience operating visualization tools (Looker, Tableau, Power BI, etc.) and Salesforce
• You have experience working with sales teams, sales managers, driving reporting and deriving insights to influence outcomes
• You naturally break down complex, unfamiliar problems into well-defined, easy to understand areas of work
• You have a passion for and experience leading projects and working x-functionally with people in an operational/analytical capacity
• You have a strong orientation towards outcomes and a history of being scrappy where it counts.
• You are skilled at navigating complex relationships with senior x-functional stakeholders to drive business outcomes; you naturally build win-win relationships that drive mutual success in the long term

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.