Technical Project Manager - Site Reliability Engineering

Responsibilities

• Manage complex and large-scale cross-team, cross-functional technology initiatives.
• Interface with development teams to estimate work efforts, define milestones and manage resources.
• Deliver results by working with cross-functional teams from design to rollout.
• Track progress, resolve dependencies, evaluate risks and communicate status to management and project stakeholders.
• Design and track metrics around initiative goals, and make decisions based on data.
• Orchestra technology initiatives with business feature deliveries, ensure the coordination between teams to balance out tech and business priorities.
• Facilitate and maintain documentation with developers for different audiences such as production support playbooks, API documentation.
• Maintain deployment workflow and improve knowledge discovery to empower the team.Basic Qualifications

Requirements:

• 5+ years of relevant work experience in project and/or program management in a software applications environment. Experience working as a software consultant is a plus.
• A deep understanding of software development, architecture, and infrastructure (with experience on the AWS, kubernetes, terraform, ruby/golan)
• Exposure to Agile and Scrum development methodologies. Experience as Scrum Master is a plus.
• Experience communicating with technical and non-technical stakeholders across multiple business units.
• Excellent problem-solving skills and the ability to align efforts of disparate groups to achieve a common goal.
• Excellent communication and interpersonal skills. Mentoring skill is a plus.
• Excellent skills in facilitating meetings, summarizing documentation.
• Excellent in setting up processes and driving automation.
• Excellent in discovering the knowledge and guiding the teams to transform the knowledge and present it to various audiences.
• Experience or knowledge in supporting large-scale distributed systems is big plus
• Experience or knowledge in DevOps, monitoring system is big plus
• Fluent verbal and written English, Cantonese is a big plus.
• Experience in using JIRA/Confluence.
• PMP, CSM, PSM, ACP certifications are preferred.