Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Systems Administrator, Business Systems

Fastly Business Systems team is looking for a Systems Administrator, Salesforce. This role will be responsible for the day to day support of our Salesforce user community. We manage the systems that encompass the entire buyer’s journey from initial lead through marketing, sales, renewal, accounting, customer success and advocacy using tools including Marketo, Salesforce, Aria, NetSuite, and Zendesk. The ideal candidate has a proven track record of solving business problems and implementing solutions in Salesforce and its ecosystem from end-to-end, working with both internal (and sometimes external) stakeholders. This role reports to the Go-to-Market Systems Operations Manager.

What You'll Do:

Implement and maintain Salesforce customizations, including CPQ configuration, custom fields and objects, layouts, workflows, flows, validation rules, roles, profiles, permissions, and so forth.
Implement and maintain integrations to related business systems, including: Marketo, LeanData, Outreach, Gainsight, Zendesk, Xactly, Drift, Bizible, Docusign, and homegrown systems
Provide support to end users of Salesforce and related systems for escalated issues.
Simplify, enhance, and modernize existing features.
Participate in the planning and analysis of business requirements for systems changes and enhancements.
Monitor performance and scalability, and refactor implementations when indicated.
Improve the overall quality and completeness of documentation.
Partner with developers and business systems analysts to establish workarounds, reproduction of issues, root cause analysis and identify areas for improvement.
Identify time-consuming internal processes and assist in building reliable, scalable, and maintainable solutions to automate them.
Manage fast-changing priorities in a dynamic environment to deliver the most impactful solutions to business stakeholders

What We're Looking For:

5+ years experience as a Salesforce administrator or similar role.
Ability to juggle several simultaneous customization projects from end-to-end, including validating requirements, designing/developing the solution, and working with stakeholders to roll out the solution.
Proficiency with Salesforce, including a strong understanding of security and customization capabilities across Sales Cloud, Service Cloud, and the overall Force.com platform in a Lightning-based environment.
Demonstrable experience customizing the platform based on user requirements including custom fields and objects and layouts along with automation capabilities such as workflows, process builder, flows, and validation rules and security.
Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.
History of working with Salesforce developers or external contract teams to implement more complex solutions which require code development.
Prior experience in a SaaS or usage/consumption-based business preferred.
An understanding of B2B Lead-to-Quote and Quote-to-Cash processes and how these processes are managed in a Salesforce environment.
Ability to meet deadlines, communicate delays, and clarify ambiguous requirements.
Exceptional communicator, strong attention to detail and organizational skills.
Self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and an ability to adapt quickly to shifting priorities.
Basic understanding of database and integration approaches.
Be able to write medium complexity SOQL queries

We’ll be super impressed if you have experience in any of these:

Specific experience implementing 3rd party apps from the AppExchange within SFDC as well as integrations with external 3rd party applications (such as Marketo, LeanData, Outreach, Zendesk, ZoomInfo, Bizible, etc.).
Current Salesforce Certification(s) – Salesforce Administrator or better, Trailhead profile, or Salesforce community involvement.
Implementation and maintenance of production monitoring or event management tools, such as Splunk, Graphana, Prometheus, and so forth as applied to Salesforce.
Use of configuration management and/or seeding tools as applicable for Salesforce, such as Gearset and github.

Work Hours: This position will require you to be available during core business hours as well as an on call rotation.

Work Location(s) & Travel Requirements:

This position is open to Hybrid Work Locations.

The preferred locations for this position is:

San Francisco, California

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $114,200 to $142,750.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

System Administrator - Business Systems

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