Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Support Ops Engineer III is an internal facing role supporting the break/fix incidents of back end infrastructure and occasional end user requests. They are often working alongside the other teams within Technology Services where their skills are required in a supporting role on critical IT Projects. The SOE 3 has a customer centric mindset and a can-do attitude with a desire to see tasks through to completion. They serve as a point of escalation to the L1 and L2 team members.

Personal Contribution:

Support Ops Engineer III: To be the public face of the IT department serving the whole of Pax8’s employees and guests. Working in the top tier of our support structure, you will provide our users with all aspects of infrastructure support. Operating within a demanding and rapidly expanding environment the SOE 3 will be personable, enthusiastic, and eager to further knowledge and responsibilities

Essential Responsibilities (includes, but not limited to) and Percentage of Time Spent

1.	Primarily support Pax8 infrastructure, resolving incidents and handling escalations from the junior teams.	50%
2.	Assists on project work with other teams within Technology Services	10%
3.	Routine Maintenance and upgrades of hardware/software systems	10%
4.	Contribute to and author knowledge base articles and RFC’s in Confluence	20%
5.	Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training	10%

Ideal Skills and Experience:

3 – 5 years of related IT support experience in a medium to large size organisation
Experience of supporting end user devices running various Microsoft Windows platforms (Windows 10 / Windows 11) & Mac OS
Demonstrated expert level support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, . . .)
Highly proficient with Azure Active Directory, Teams and Exchange admin centers, MS Partner Centre.
Thorough understanding of cybersecurity tooling. Experience with Proofpoint and Sentinel One highly beneficial
Solid network troubleshooting skills; firewall management, routing, ICMP, DNS resolution, etc.
Scripting experience; Powershell, python, bash, etc.
Proficiency with device endpoint management systems such as Intune, Kandji or Jamf
Experience with Audio/Visual devices for conference rooms, displays, etc.
Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
Demonstrates a sincere passion for technology and exceptional customer service
Ability to grasp complex ideas and change direction quickly in a fast-paced environment
Excellent verbal and written communication skills with the ability to communicate at all levels

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Azure Administrator Associate
ITIL Foundation V4

Compensation:

Qualified candidates can expect a salary beginning at $90,000 or more depending on experience

#LI-Remote #LI-CL1 #BI-Remote #DICE-C

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

Support Operations Engineer III

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