Strategic Data Analyst

Data Analyst

Miami, Florida

WHAT YOU’LL DO:

As a data analyst you will be responsible for collecting processes and performing statistical analysis of data, which will have an important role to play on the decision making within Kaseya. You will be working cross functionally, across multiple platforms in a fast-paced environment, which will provide you with exposure to new tools, technologies and business processes. 

This is an opportunity to build the data strategy for the world’s leading provider of cloud-based, software and technology solutions, delivered by Managed Service Providers. We’re a fast-growing company and it’s an exciting time to join us!

Key responsibilities:

• Develops breadth of expertise across business domain and can navigate the company’s data warehouse
• Ensures data integrity and analyses business performance using data across data sources
• Explore unstructured (open-ended text/speech) and structured (surveys) data

• Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets
• Document and measure progress and business performance against project outcomes and goals to ensure experience gaps have been resolved and the customer journey is improved
• Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Interpret and communicate complex ideas and findings into meaningful insights easily understood by audiences of varying levels of seniority and analytical understanding

Desired Skills:

• A minimum of a Bachelor's degree
• 3-5 years of relevant experience in customer insights, business intelligence or related field, preferably working with large datasets from multiple sources
• Mindset geared toward back-end of innovation and a willingness to ask tough business questions and challenge the status quo
• Comfort with complexity and ambiguity
• Demonstrated success in uncovering and solving challenging customer issues in a dynamic business setting and delivering high quality results in a challenging environment
• Curiosity to explore complex and customer focused qualitative/quantitative data sets, experimenting to see what insights it uncovers
• Experience managing all phases of customer experience projects including designing, executing, research, analysing data, summarizing insights and communicating recommendations
• Ability to transform complex ideas into easily understood concepts
• Demonstrated ability to utilize advanced analytic techniques and develop strategic frameworks to synthesize insights from multiple data sources
• Skilled Excel user with the ability to understand and build complex spreadsheets and analysis
• Ensures deadlines are met and proactively communicates when deadlines are at risk and associated roadblocks
• Proven relationship building abilities across multi-functional teams with excellent interpersonal and communication skills, both written (presentations/emails) and oral (personal interactions)
• Ability to work both independently and collaboratively to complete tasks and identify solutions

About you: 

• You’re analytical and process driven 
• You’re able to understand data at a granular level
• Experience working with financial data specifically 
• Extensive experience within Financial/Accounting/Statistical background 
• The ability to work across different platforms and able to learn new platforms quickly
• Excel proficient, familiar with SQL
• Tech savvy 

Bonus points: 

• Experience working with Salesforce data structures
• Experience working with Oracle NetSuite data structures