Staff Backend Software Engineer

See yourself at Twilio

Join the Segment Billing team as our next Staff, Backend Software Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position on the billing team is needed to maximize the value for customers, sales and finance. We play a critical role in providing SaaS billing needs for new offerings, upselling of new features, and distributing information to other engineering services about what feature & usage limits customers are entitled to in their assigned workspaces.

Our team vision is to provide a billing and monetization system that can efficiently scale and deliver new billing packages, automate end-to-end provisioning to help scale financial operations, feature usages, experimentation and pricing capabilities leading to better insights, transparency and control into what customers are billed for.

If you are passionate about leading and solving crucial business problems and enjoy working on them in a small, data-driven team, this may be for you!

Responsibilities

In this role, you’ll:

• Lead design & implementation of sophisticated backend billing, provisioning and usage systems in collaboration with team members
• Work with cross functional teams to build solutions in order to address struggles faced by Revenue, Accounting, Sales and Support teams to ensure excellent customer experience
• Operates at a team level, helping team work expeditiously through blockers and orchestrating resolutions.
• Mentoring junior engineers and building strong mentor relationship attributing to mentee’s career growth
• Evaluate and analyze new technology for feasibility, impact and viability
• Actively participate in design, code review, backlog grooming. Works with peers to meet team’s commitments.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 8 years of hands-on engineering experience on backend systems
• 3+ years of lead experience in crafting and implementing fault-tolerant, data-intensive services
• Experience with AWS, GCP or other public cloud infrastructure platforms.
• Extensive experience with REST API design and implementation.
• Experience with production OLTP, caching and event log systems such as PostgresSQL, Redis and Kafka.
• Experience implementing modern automated testing and CI/CD pipelines.
• Champion of good engineering habits: development and test techniques, security, automation.
• Experience working with distributed data and event streaming platforms like EMR, Spark, Kafka, Kinesis
• Strong technical and leadership chops including leading technical decisions for your team and influence technical decisions across your functional domains on large scale projects.
• Shown experience leading initiatives/projects that carry out operational reliability factors such as monitoring, performance and capacity planning, security, and disaster response.
• Strong experience with one or more of following languages - Golang, TypeScript, Python, Java

Desired:

• Experience with billing and payments systems
• Bachelor’s or Master’s degree in Computer Science or related industry experience
• On call experience debugging critically important systems
• Experience with container based deployments using Kubernetes or AWS EKS

Location

This role will be remote in the USA and Canada (Vancouver & Toronto areas)

This position is a remote role but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now.

If this role isn't what you're looking for, please consider other open positions.

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $160,080 - $200,100.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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