Jobs for Developers

Solutions Engineering Manager

TwilioRemote; United StatesFull-timeJul 17, 2023

See yourself at Twilio

Join the team as our next Solutions Engineering Leader on the Twilio Segment team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We’re looking for a Regional Director, Solutions Engineering to lead a team of highly-skilled Midmarket/Growth SE’s in the Central region. You’ll partner closely with sales and solutions engineering leadership to strategize on top accounts, design creative solutions for customer challenges and help paint the long-term vision for our customers. You will be a crucial partner cross-functionally, working with product, customer success and marketing on initiatives to bolster execution and efficiency. 


In this role, you’ll:

  • Recruit, hire, onboard and manage a diverse team of SEs, supporting employee development and performance 
  • Develop your expertise of the Segment platform, use cases and buyer personas, while keeping up with industry trends in data and analytics
  • Develop and execute value-selling strategies and identify opportunities to improve team performance 
  • Be an executive sponsor to our strategic customers and ensure the needs of our customers are met 
  • Partner with sales leadership to set our strategy for finding, closing and supporting new opportunities. Provide proactive thought leadership and feedback to improve our motion.
  • Partner with SE leadership to build and roll out programs that facilitate scaling, both for the SE team directly and cross-functionally
  • Develop relationships internally (sales, product, marketing, success) to further the needs of the business and drive additional insights to your region 


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Passion for leadership, coaching/developing peers and closing deals
  • 6+ years of progressive presales experience with 2+ years of direct management experience
  • An ability to “lead from the front” and a passionate commitment to understanding/driving deal strategy with large, complex organizations
  • Enthusiasm for both the glamorous and unglamorous parts of the role, including a focus for operational rigor and excellence
  • Experience building programs that have impact and reach across teams
  • Hands-on approach to problem solving; always ready to work opps directly alongside your team
  • A world class communicator. Confidence influencing and engaging with a highly skilled and experienced audience including C-level executives.


This role will be remote and based in the United States. Mountain or Central Time Zone preferred.

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $138,200.00 - $172,800.00
  • Based in New York, Washington State, or the San Francisco Bay area, California: $153,600.00 - $192,000.00
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].