Jobs for Developers

Software Engineering Manager - Communication Platform

TwilioFull-timeBengaluru, IndiaSep 30, 2022

See yourself at Twilio

Join the team as our next Software Engineering Manager (M3) - Account Security Identity

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.


Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build and scale our global Silent Network Auth products within the Account Security business unit. As an Engineering Manager in Account Security - Identity team, you will be leading skilled engineers in one of the fastest-growing businesses at Twilio. You will lead and guide our teams through a variety of tasks that push our Silent Network Authentication and other services forward. As a member of this team, you are going to be responsible for helping shape our next-generation of products, driving the implementation of solutions that will provide our customers with the tools to improve their users' onboarding experience.


In this role, you’ll:

  • Lead and strengthen teams of passionate engineers. Define, document, and promote standards and practices for engineers to follow to help them efficiently create high quality Identity and authentication services.
  • Create a team culture through empathy and promotion of Twilio’s values where engineers are able to do their best work. Enable your team to focus on the most important initiatives.
  • Set the bar for a highly scalable multi-factor authentication platform through a clear vision and fast execution. Help Twilio re-invent authentication for customers thrown into an age of heightened uncertainty combined with increased privacy requirements and more sophisticated attack vectors.
  • Make ascertained prioritization decisions taking into account guidance from multiple partners while championing the scalability and reliability of our services. Collaborate on roadmaps with Product Managers, Architects and other business partners to ensure the team has clear direction and priorities.
  • Incorporate the voices from peers, your team and your customers to ensure the best solutions are the ones that are prioritized.



Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!



  • 7+ years of relevant experience or equivalent combination of experience and education
  • 3+ years of proven experience in an engineering management role
  • Demonstrated experience leading inclusive teams, mentoring junior engineers, and teaching proven practices that help teams grow.
  • Communication skills that demonstrate emotional intelligence and compassion to build trust, resolve conflicts, and provide feedback to your team.
  • Strong product and architectural vision and a demonstrated ability to collaborate, communicate, advocate, and complete that vision.
  • Ability to supervise the design and operation of sophisticated components and large-scale systems
  • Success at participating in multi-functional teams; naturally collaborative but decisive when needed
  • Track record in building and sustaining high-performance teams
  • Ability to manage projects, teams, and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
  • Strong influential and persuasion skills to manage Right vs Right Now engineering decisions
  • Excellent written and oral communication skills enabling you to articulate sophisticated, technical material to a non-technical audience
  • Ability to lead through change effectively



  • Experience working with or building communication platforms, understanding how telcos work.



This role will be based in India, either out of our Bangalore office or Remote. (Update…)

Approximately ~10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.


So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].