See yourself at Twilio

Join the team as our next Software Architect - Data & Analytics Platform (L6).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As a Director-level Software Architect for the Data and Analytics Platform, you will be responsible for achieving our mission of building a highly scalable, reliable, and efficient data platform that makes it easy for users to get deep insights from vast amounts of distributed data. This data platform will be a differentiator for Twilions and our customers.

In order to realize our goal of allowing our users to easily discover, understand, trust and transform data no matter where it lives within Twilio, you will provide guidance around software architecture and technical decisions for teams that run these platforms with high availability and at a very large scale.  We run Kafka, Elasticsearch, Spark, a Hudi-based data lake, Presto, ETL tools, low-latency data stores, multiple data warehouses and a data catalog. As a critical and strategic thought leader, in partnership with engineering teams and product management, you will design our next generation data lake. You will bring your technical expertise to solve difficult problems around end-to-end data reliability and data discovery. You will also work with the AI teams to help them be successful in their mission. 

Responsibilities

• You lead the design and architecture for Twilio’s Data Platform, collaborating with stakeholders from different business and functional areas
• You become the go-to technical expert in one or more of Kafka, Spark, Presto, Query processing, Datalakes, Data Warehouses
• You are passionate about engineering hygiene and operational excellence. You thrive when operating in broad scope, from conception through continuous operation of 24x7 services to defined SLAs.
• You are a strategic thinker as it relates to scale and removing humans from the loop. 
• You have the ability to balance long-term objectives with urgent short-term needs
• You demonstrate the ability to design complex systems in an iterative manner
• You are a mentor to junior engineers and you effectively represent our teams at broader cross-functional meetings
• You collaborate with startups and universities and have a point of view about technology trends

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of software development experience including as a tech lead/architect 
• Deep technical knowledge of one or more of the following - Kafka, Spark, Presto, Query processing, Datalakes, Data Warehouses
• Established track record of designing and implementing portions of a data platform that is highly scalable and resilient
• Evidence of the ability to guide large technical teams and to create a technical vision
• Technical ability demonstrated by papers, github repos and/or presentations 
• Excellent communication skills including the ability to up-level technical ideas for an exec audience
• BS/MS or PhD in Computer Science or a related field
• Lead Twilio’s data design and architecture for Data & Analytics Platform
• Provide guidance and direction to the Data Platform organization as well as data producers leveraging the data platform on how to design and model their schema, services, streaming systems, storage and query infrastructure
• Lead our architecture design for building, deploying our systems at Petabyte scale with Trillions of events/week.
• Continuously reduce the time from data ingest to actionable insights
• Collaborate on roadmaps with Product Managers, other Architects, and Tech Leads to ensure the teams have clear direction and priorities
• Act as an ambassador for Twilio, recruiting and motivating top talent
• Bachelors/Masters degree or equivalent experience required, 10+ years of experience.

Location 

This position is a remote role but is not eligible to be hired in the San Francisco Bay Area.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $213,120 - $266,400.
• Based in New York or Washington State: $225,680 - $282,100.
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.