Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The ServiceNow Architect maintains the master plan for our approach to ServiceNow, ensures all ServiceNow work is done to the same high standard by both internal and external resources and keeps us using current and best practice design patterns. In addition to the Essential Responsibilities listed in the table below, this is an illustration of the sorts of tasks a candidate should expect to spend their time on:
- Maintains a thorough knowledge of the ServiceNow platform, available modules and future product features
- Maintains a thorough understanding of the Pax8 business model and future growth expectations
- Coordinates the team to produce and maintain the technical standards
- Advises team on solution architecture and design for all projects
- Is accountable for ensuring all ServiceNow external partner projects fit within the Pax8 ServiceNow architecture, standards and roadmap
- Ensures solutions delivered remain sustainable and supportable
- Ensures accepted 'Technical Debt' is kept to the absolute minimum and is accepted only where such is necessary to provide tangible value to the business
- Drives a learning and collaborative culture of curiosity in the ServiceNow team
- Monitors overall ServiceNow costs and actively seeks to eliminate waste
Essential Responsibilities:
- Creates and maintains the Pax8 ServiceNow master architecture plan in alignment with the Pax8 ServiceNow roadmap
- Collaborates with the rest of Technology Services team to identify opportunities to reduce “SaaS Sprawl” across Pax8
- Engages stakeholders during discovery and design of all projects and requests
- Maintains a detailed overview of all Pax8 systems that interact with ServiceNow and their part in the business model
- Using the established best practices and the Pax8 business model; creates, maintains and enforces a Pax8 ServiceNow best practice portfolio
- Maintains a thorough knowledge of the ServiceNow Platform, available modules and future product features.
- Coordinates with the Product Manager to properly identify all projects, requests and projected requirements in the Pax8 ServiceNow roadmap
- Other duties as listed in the summary above
Ideal Skills, Experience, and Competencies:
- Proven experience as a ServiceNow Administrator and ServiceNow Developer
- ServiceNow development and integration experience using multiple ServiceNow modules including: CSM, ITSM, SPM, HRSD, ITAM, ITOM
- ServiceNow certifications preferred
- Experience with business analysis and solution architecture
- Ability to be resourceful, with creative problem-solving and a can-do attitude
- Excellent communication and customer service skills
- Possesses an in-depth knowledge of ServiceNow best practices
- Fluent conversational English speaker
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
- Certification in ServiceNow: CSA, CAD, CIS
Compensation:
- Qualified candidates can expect a salary beginning at $158,000 or more depending on experience
#LI-Remote #LI-CL1 #BI-Remote #DICE-C
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.