Service Delivery Engineer

The company

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.

The role

As a Service Delivery Engineer you will take on a key role with end-to-end responsibility for the technical delivery of assigned projects. You will play a hands-on role to set up, configure, and support the various application components and integrations required for each project. You will become an expert in Upstream’s applications and how they are used in order to deliver services and generate revenues. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and ongoing support until the end of the project’s revenue lifecycle. You will drive the turnover process from development teams within Upstream and other parties, ensuring that proper infrastructure is put in place and proper procedures, documentation, and training are prepared. You will identify, document, and request operational requirements for tools and other features.

Your main responsibilities will be:

• Technical delivery of assigned projects
• Setup, configuration and support of various applications components and integrations required for each project
• Be responsible for all operations aspects of a project
• Drive the turnover process from development teams and other parties
• Ensure proper procedures, documentation and training are prepared
• Identify, document and request operational requirements for tools and other projects

Requirements

The skills we require:

• University degree in Engineering / Computer Science or similar discipline
• Hands-on experience with Unix systems
• Experience with SQL queries, data-mining, reporting and data-handling techniques
• Knowledge of best practices for management of systems, custom applications, and configuration
• Excellent written and verbal skills in English with strong organizational abilities

The skills we prefer:

• Diverse background, including both software development and hands-on system, application, and/or database administration
• Experience in Telecom or Application Service Provider environment
• Experience in Information Technology
• Experience with shell, Python, or other scripting on Unix systems

Personal Characteristics:

• Self-driven with ability to take ownership of issues and follow through to resolution
• Demonstrated troubleshooting and problem solving skills
• Strong prioritization skills and flexibility to adjust priorities as needed in a fast-paced, high-pressure environment in order to achieve rapid response times to requests with can-do attitude
• Self-starter requiring minimal supervision who takes initiative to improve practices and make sure all aspects are covered

Benefits

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment. Follow us on LinkedIn and stay updated on our latest news. Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.