As a Senior Technical Solutions Engineer on the Technical Solutions Team, you will be responsible for developing and applying technically driven solutions for both pre-sale prospects and existing customers. Every day in your pre-sale efforts, you will support the Sales team in taking a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals, using all the tools available with the VTS product suite. In working with existing customers, you will partner with our Customer Success team to identify and resolve complex issues that are impacting customers across the full VTS portfolio through applying unique solutions derived from your subject and disciple expertise.

Every day you will work with other support teams, integration specialists, development engineers, and quality engineers to proactively identify, triage, troubleshoot, and implement or recommend solutions to issues that are assigned to you. Your technical and leadership skills in combination with your passion for puzzle-solving will make you successful in developing exciting and innovative solutions for the marketplace. As a senior member of the team you will also provide guidance and mentorship to others on the team and neighboring departments as needed.

To thrive in this role you must have a proven track record in system-level troubleshooting across multiple software and hardware platforms. You will have hands-on experience in several access control, visitor, and elevator management systems. Familiarity with modern programming languages which may include but not limited to; Javascript and its variants, python, or GoLang will be a bonus. A working knowledge in both a NoSQL and an SQL database solution will also be beneficial to your efforts. Your hardware platform knowledge will include exposure to Apple iOS, Android OS, and Linux-based devices; in addition to hardware associated with various access and people management systems. You will learn and become knowledgeable on the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies. Your knowledge in IP networking will allow you to understand, design within, and troubleshoot network interfaces in a typical customer network.

Here’s what you can expect as a Senior Technical Solutions Engineer:

Working directly with prospective clients to learn from them their goals and intent with VTS
Applying creative solutions elegantly within existing frameworks
Work independently on assigned complex software and hardware issues to resolution
Write, maintain, and review knowledge base documentation to assist the general and specialized support functions to be more self sufficient
Mentor and train others on the Engineering and Product Support Teams
Provide knowledge transfer and training to other support teams
Learn and become knowledgeable on the platforms that VTS uses and integrates with for access control, work order management, payments, and smart home technologies
Make recommendations to improve systems performance, security, and scalability

What VTS Values and How We Show It:

Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
Move as One - We work in an open floor plan to promote cross-functional collaboration.
Take Ownership - Be an owner of the company you’re building with our equity packages.
Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS

VTS is the one platform designed to connect everyone in commercial real estate, complete with leasing, marketing, asset management, tenant experience, and data. The VTS platform brings commercial real estate (CRE) full circle, empowering CRE leaders to leverage unique data and actionable insights to drive impactful decisions for the future. The VTS integrated platform is revolutionizing the way that commercial real estate (CRE) is done — disrupting a $15 trillion industry by becoming the industry's all-inclusive, modern operating system.

Our success is shown in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we’ve expanded to over 700 employees globally. It’s an exciting time to join the VTS team as we continue to grow and break records. Our goal as a business is to continue to build a sustainable, high-growth, and efficient software business.

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.

Workplace Designations

At VTS, we believe that the definition of “workplace” has dramatically evolved, and value flexibility as a necessary part of employee happiness & productivity. We believe that by embracing new ways of working - VTS is able to attract and retain the best talent!

We aim to provide the greatest level of flexibility we can for each of our team members, based upon their individual roles at VTS. We currently offer three types of work designations at the company level.

@office - This option means that the role requires you to come to the office at least 3 days a week.

@flex - This option means that the role requires you to come into the office 2 days or less a week.

@home - This option means that an employee will work primarily from their own home, but will have access to our office hubs whenever they would like.

There are some roles that require employees to be in the office at greater frequency - not all designations are available for every role. We are committed to transparency and each role is promoted with all designations available to that role.

For roles that require employees to spend time in person at one of VTS’ offices in the US or Canada, VTS requires all employees to be fully vaccinated as a condition of employment unless a documented medical or religious reasonable accommodation is requested and approved. Being fully vaccinated means that an individual can provide documentation that they are at least two weeks past their final dose of an authorized COVID-19 primary vaccination series (not including booster shots). To be qualified for employment at VTS for roles that require you to spend time in the office, you must comply with the vaccination requirement or receive an approved accommodation.

The health & safety of our employees is of the utmost importance to VTS. We pride ourselves in maintaining safe & welcoming office spaces that adhere to all local requirements and regulations.

EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]

Senior Technical Solutions Engineer

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Here’s what you can expect as a Senior Technical Solutions Engineer:

What VTS Values and How We Show It:

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