About the Team

The Product organization is a team of experienced product leaders that builds on the DoorDash vision of connecting local delivery networks in cities all across the world. Within this organization, the Business Applications team executes major initiatives to drive internal efficiency, strategically enables sales and services to exceed objectives, and manages the technical development to meet these goals. It’s a pivotal time to join the Business Applications team as we are the backbone of helping DoorDash scale. Now more than ever, we need leaders, strategic thinkers, problem solvers who can help us reach our north star goals.

About the Role

The Sr. Technical Program Manager works alongside stakeholders, business system analysts, and engineering teams to drive business objectives primarily on the Salesforce platform and help DoorDash scale. You will be responsible for refining requirements, contributing to solution design, and project managing for our development teams. This role emphasizes the importance of ruthless prioritization, clear org-wide communication, roadmap vision, and a deep technical understanding of the business applications at DoorDash.

You’re excited about this opportunity because you will…

• Owning Business Application Development Programs - You will partner closely with Application Engineering Managers and  product engineering leaders to establish the vision, strategy, technical direction and success metrics for Doordash’s business applications. Focus areas for your programs will include quality, reliability, data integrity, developer velocity, vendor management, cost management, migrations and adoption.
• Planning & Execution Optimization - You will drive objectives and key results, optimize planning and development, construct frameworks for team execution, collaboration, and provide visibility to resource allocation and prioritization.
• Technical - You will develop a full understanding of our technical stack and interdependencies in both our enterprise applications and product engineering, allowing you to contribute to designs and ensure they are scalable, reliable, and efficient. You will also need an understanding of the risks caused by technical complexities and find ways to unblock them.
• Stakeholder Management - You will manage expectations for all stakeholders from leadership to individual teams, possess strong problem solving and negotiation skills, and earn trust of partners and teams.
• Navigating the Organization - You understand engineers and enjoy working with them, building trust by developing strong technical domain knowledge that adds value beyond project management.
• Communications - You will manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
• Process - You will develop processes to ensure teamwork is streamlined to manage complexity and optimize velocity. You are thoughtful about how and when to implement processes and have a clear understanding of success within DoorDash’s culture.
• Time Management - You will balance urgency and priority while moving the needle on multiple initiatives.  

We’re excited about you because…

• 5+ years recent experience as a Technical Project Manager, Technical Program Manager, or Program Manager working in an application development organization building large-scale enterprise application systems.
• Minimum 3+ years working with teams focused on implementing Salesforce in an enterprise environment.
• Excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus. Able to convey concepts and considerations to non-experts and experts alike.
• Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.
• Strong sense of ownership, urgency, and drive. A willingness to roll up your sleeves and dive into the details to understand and drive your programs.
• Direct engagement with engineering teams on development with a thorough understanding of software development processes including SDLC, agile, and waterfall.  Project planning/execution skills that include reviewing technical design documents, estimating, and scheduling.
• Excellent attention to detail and understanding of impact when changes occur to scope or timeline.
• Experience working in a fast-paced, startup environment desired.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.