Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 20M users across 350k+ companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconiq, and Coatue.

The Role

Empowering effective communication at work means much more than simply creating a simple and fast video recording product. Here at Loom we spend a lot of time thinking about how we ship experiences and about the people building and creating these experiences - namely our Developers and their collaborators. Our Developer Experience (Devex) team focuses on creating tools and improving development infrastructure to allow engineering teams to ship fast with confidence.

Loom is seeking a Senior Software Engineer with full-stack experience and a passion for developer platforms and tooling to help make Loom the best place to ship products. On this team, you will improve all facets of how an engineer works at Loom and you will learn a lot about how engineering teams ship in general. We have a service-oriented mentality toward supporting the teams we build for.

Responsibilities:

Help improve performance and reliability across our development and integration pipelines.
Help improve automated testing systems, observability systems, and general tooling.
Keep a pulse on the issues and pain points faced by engineers across the company to help inform future work for the team.
Help the team improve the developer platform in whatever way necessary to enable shipping with confidence on the engineering org.

Qualifications:

Willingness to dive into unfamiliar technologies and experience doing so - this team works with many systems you will learn about and help improve how they work together.
An enthusiasm for supporting a community of developers and taking care of their needs.
A scrappy mentality to try things out and make things work.
Strong communication and collaboration skills to work effectively with engineering org.
Familiarity and proficiency in working with frontend and backend technologies.
Familiarity with continuous integration tools and technologies like CircleCI, GitHub Actions is preferred.
Prior experience with programming in Typescript, Go and shell scripting is a plus.
Experience with testing frameworks such as Jest, Playwright and package managers such as yarn/pnpm is a plus.
Experience working with observability tools like Datadog, Sentry is a plus.

Perks at Loom

Competitive compensation and equity package
Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)
14 paid company holidays plus Summer Break in July and Winter Break in December
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
401(k) with 4% company matching
Wellness stipends
Flexible PTO
Paid parental leave
Remote work opportunities
Professional development reimbursement
Home office & technology reimbursement

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

To learn more about how Loom collects and uses your personal information during the application process, please see the Loom Candidate Privacy Notice.

#LI-REMOTE

Senior Software Engineer, Developer Experience

The Role

Responsibilities:

Qualifications:

Perks at Loom

How We Work

Loom = Equal Opportunity Employer

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