Senior Software Engineer - Customer Insights

Our Team

Customer Insights at HashiCorp is a software and data engineering team focusing on product telemetry collection and ingestion. Our team’s driving mission is to deliver data and insight into our customers’ product usage to help them find value in our self-managed products and expand into our cloud offerings. We believe that every question has an answer, and we want to find it.

What you’ll do (responsibilities)

• Work at the intersection of software development and data engineering to solve problems around metrics and telemetry collection and processing.
• Architect, build, extend, maintain, and provide operational support to services and systems including APIs, CLI tools, and their supporting libraries.
• Write code daily in Go, very occasionally in Python and Javascript.
• Author and maintain documentation across a product lifecycle from RFCs to READMEs and runbooks.
• Collaborate with Product Management to define technical requirements based on research and stakeholder feedback
• Be responsible for the full lifecycle of feature development from design through testing, release, and ongoing support.
• Work with stakeholders and collaborators in a variety of roles and technical levels to improve data collection and reliability.
• Collaborate with team members in both pairing and mob programming sessions, in addition to working independently.

What you’ll need (basic qualifications)

• Comfortable discussing performance, security, and user interactions in complex systems verbally and in written form.
• Experience writing and maintaining systems in Go or an equivalent language.
• Experience working with Docker and containers.
• Exposure to customer support or OSS community support to help serve the HashiCorp community.
• Comfortable on the Linux command line and using CLI tools.
• Experience using source code management tools like Git.
• Experience working in AWS environments, especially ECS, VPC networking, managed databases, and load balancers.
• A willingness and desire to continuously learn.
• Driven to make iterative improvements as we mature our systems and organization.

What's nice to have (preferred qualifications)

• Experience with communication and alignment creation across stakeholders in multiple domains.
• Awareness of data ethics and privacy best practices, including compliance and regulatory requirements.

We are committed to hiring and cultivating a diverse team. If you are on the fence about whether to apply, please apply anyway. We would love to hear from you. 

HashiCorp welcomes all qualified candidates who have authorization to work in the United States to apply - HashiCorp will not be sponsoring visas for this role at this time.

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