Senior ServiceNow System Administrator

Senior ServiceNow System Administrator

What you will do:

Platform Administration & Maintenance:

• Administer, configure, and maintain the ServiceNow platform to ensure its optimal performance, security, and reliability.
• Manage system upgrades, patches, and configurations to align with company standards and industry best practices.
• Conduct regular maintenance, manage user accounts, and monitor system performance to drive continuous improvement.

Workflow & Automation Development:

• Design and implement custom workflows, business rules, and UI policies to address organizational needs and drive operational efficiency.
• Leverage ServiceNow tools, such as Flow Designer, to automate processes and streamline operations.
• Develop and maintain Record Producers, Service Catalog items, and custom applications to enhance service delivery.

Integration Management:

• Integrate ServiceNow with third-party systems using REST APIs and other integration tools, ensuring seamless data exchange and improving overall operational efficiency.
• Collaborate with teams to ensure integrations are effective and meet business requirements.

Collaboration & Stakeholder Engagement:

• Work closely with business and IT teams to gather requirements and implement tailored ServiceNow solutions that foster innovation and drive organizational growth.
• Provide training and technical support to users and stakeholders, empowering them to adopt and effectively use the platform.
• Collaborate with vendors and external partners on system upgrades, integrations, and new implementations, promoting continuous improvement.

Performance Monitoring & Reporting:

• Monitor system health, usage, and performance to ensure the platform operates at its best.
• Generate actionable reports and dashboards that offer insights on platform usage, compliance, and service efficiency, driving data-driven decisions.

Documentation & Standards:

• Develop and maintain comprehensive documentation, including technical specifications, workflows, and user guides, ensuring clarity and knowledge sharing.
• Adhere to IT governance, regulatory standards, and best practices, contributing to a culture of compliance and continuous growth.

What you will need:

Required Skills & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of hands-on experience as a ServiceNow System Administrator or in a similar role.
• Proficiency in ServiceNow ITSM modules and platform capabilities.
• Strong expertise in JavaScript, HTML, CSS, and REST APIs for customizing workflows and integrations.
• Familiarity with Flow Designer, client scripts, and server-side scripting.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (ITSM or other modules).
• ITIL Foundation certification or equivalent.

Soft Skills:

• Strong problem-solving and analytical skills, with a keen attention to detail.
• Excellent communication and collaboration skills, enabling effective interaction with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.

Nice to Have:

• Experience with Performance Analytics, Virtual Agent, or Predictive Intelligence modules.
• Knowledge of additional ServiceNow modules, such as Customer Service Management (CSM) or Field Service Management (FSM).
• Familiarity with cloud platforms and mobile device management.