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Senior Professional Services Engineer

SysdigFull-time$110k - $260k*Costa Rica; Flexible; San JoseOct 30, 2023
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Sysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects.  We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. We’re an international company that understands how to cultivate a strong culture across a remote team. And we're a great place to work too — we've been named a Bay Area Best Place to Work by the San Francisco Business Times and the Silicon Valley Business Journal for three years now! We were recognized by Deloitte as one of the 500 fastest growing organizations in 2020 and 2021. We are looking for team members who have a passion for container and cloud security and are willing to dig deeper to help our customers. Does this sound like the right place for you?

What you will do 

We are looking for a deeply technical and strategic Professional Services Engineer to join our team to plan and deliver successful technical integrations of our products at leading Fortune 500 companies. The Professional Services Engineer will be an ideal blend of Pre-Sales Engineer, Relationship Manager, and DevOps Engineer.

In this role, the individual will be tasked with driving architectural and strategy discussions, POCs, and post-sales deployments for our largest most complex customer environments. The Professional Services / Solution Engineer will support Sysdig Sales Engineers as their go-to technical resource for Post Sales hand off.

What you will bring with you

  • Act as an integral member of the Post Sales team including Professional Services, Support, and Customer Success, taking responsibility for solving implementation issues from a technical perspective
  • Manage and operate a Kubernetes cluster, hosting a Sysdig backend
  • Act as an evangelist of Sysdig technology amongst the world-wide open source and the DevOps community
  • Work off/on ­site with strategic customers, delivering solutions architecture consulting, technical guidance, knowledge transfer and establish trusted advisor status
  • Play a key role in defining and execution of best practices and implementation guides
  • Train and support other team members and indirect channel partners (as required)

What we look for

  • Minimum of five years experience as a Professional Services / DevOps Engineer in a similar or related field (container management, cloud management, systems management, PaaS)
  • Knowledge of cloud infrastructures as Amazon AWS, Google Cloud and container technologies like Docker, Kubernetes, Openshift is a must
  • Hands-on experience with Kubernetes
  • Experience with any of the following Scripting languages: Bash, Python
  • Have a basic understanding of Application Monitoring and Security
  • Ability to travel approx 10-30% of your time (national and international)
  • Previous start-up experience a plus
  • Excellent writing and interpersonal communication/relationship skills
  • Ability to work effectively and manage multiple deployments simultaneously
  • Self-motivated with the ability to thrive under pressure, self-manage and prioritize activities

Desired Qualifications:

  • Certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), and any AWS/GCP or OpenShift certification

Why work at Sysdig?

  • We’re a well-funded startup that already has a large enterprise customer base
  • We have a pragmatic, transparent culture, from the CEO down
  • We have an organizational focus on delivering value to customers

Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

  • Competitive compensation including equity opportunities
  • Flexible hours and additional recharge days
  • Mental wellbeing support through Modern Health for you and your family
  • Monthly wellness reimbursement
  • Career growth

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