Senior Professional Services Engineer

What You'll Do

• You will assist some of the biggest enterprises in the world in implementing Apollo products to support adoption and unify customers’ strategies.
• You will help Apollo grow by obtaining product feedback and advocating for our customers, serving as a trusted technical advisor.
• You will liaison with Engineering and Support teams to address customers’ technical needs, help them resolve challenges, and turn them into advocates.
• You will be responsible for providing pre-sales support to Sales & Marketing, developing and implementing best practices, and developing and promoting integrations and solutions around Apollo products.
• You will develop blog posts and other communication for Apollo and work with R&D and Product Management to develop and test Apollo products.

About You

• You have hands-on experience working with GraphQL and Apollo products.
• You have strong customer relations and presentation skills, and you are able to speak well in front of an audience and with customers.
• You have excellent time and project management skills.
• You are excited about working with the Apollo Enterprise and Open Source community. You have strong logic and reasoning skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• You have experience working with clients and/or internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team.
• You have the ability to travel up to 25% domestically.