Senior NLP Researcher

As a Senior NLP Research Scientist at Gong, you will leverage your expertise in natural language processing to develop and deploy innovative NLP-based products, contributing directly to our product strategy. You will work alongside a team of exceptional NLP researchers, data analysts, and prompt engineers, tackling complex business challenges using real-world data. If you have a passion for NLP, a knack for creative problem-solving, and thrive in a collaborative environment, this role offers the opportunity to make a significant impact.

You will be responsible for:

• Developing and deploying cutting-edge NLP-based products for Gong, optimizing models for real-world performance and scalability while ensuring they meet production standards and business needs.
• Conducting hands-on research to integrate data and product insights, creating robust NLP algorithms with production-grade code that enhance business outcomes and drive strategic value.
• Participating in brainstorming sessions for machine learning initiatives, collaborating closely with the Product and Engineering teams to influence and shape Gong’s product strategy.
• Mentoring team members and contributing to their professional growth through joint work, knowledge sharing, and staying up-to-date with the latest ML developments.

You should apply if you have:

• M.Sc. or Ph.D. in an exact science field with a thesis focused on NLP.
• At least 3+ years of industry experience in NLP research, including deep learning and large language models (LLMs).
• Strong knowledge of various ML disciplines and algorithms, with proven experience in delivering end-to-end algorithm solutions from experiment to production.
• Proficiency in Python programming and a solid understanding of experiment design, data analysis, and results reporting.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

It’s a plus if you have:

• Published papers in peer-reviewed journals or conferences related to statistics, machine learning, or neural networks.

What makes Engineering at Gong unique? 

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.” 

If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!

About us 

Gong transforms revenue organizations by driving business efficiency, revenue growth, and improved decision-making. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. Thousands of companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a work place, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

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