Senior Manager - Software Engineering - Segment Edge

Because you belong at Twilio.

The Who, What, Why and Where

As a Senior Software Engineering Manager in the Segment Cloud group, you will help us build and manage the core events ingestion and processing pipeline that handles 1T events per month and growing. You’ll be working with an incredibly talented team of senior engineers and product leads across the company to build the platform that is at the heart of Twilio Segment.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of working in a fast paced and iterative environment. They also have:

• 3+ years of experience as Technical Lead or Manager of a healthy and high-performing engineering team(s).
• Experience managing an engineering team(s) on large-scale projects with technical deep-dives into code, networking, operating systems and/or storage
• Have hands-on experience in operating event-based systems (e.g. Kafka) capable of processing millions of events per second and petabytes of data each month
• Experience building and operating large-scale, distributed systems on top of cloud infrastructure.
• Strong sense of urgency and ownership over critical problem areas.
• CS, EE or CE degree and/or a demonstrable, solid understanding of CS fundamentals
• Demonstrably effective communicator — in spoken and written forms.

What?

As a senior software engineering manager, you will live the Twilio Magic values:

• EMPOWER OTHERS: Manage and develop a team(s) of world-class engineers in the Segment Cloud pillar.
• BE INCLUSIVE: Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential.
• BE AN OWNER: Be hands-on with the engineering team - contribute to the code base as you ramp up and be ready to help out in a bind.
• WRITE IT DOWN: Collaborate on roadmaps with Product Managers and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt.
• RUTHLESSLY PRIORITIZE: Serve as the team’s Scrum Master, breaking down roadblocks as well as managing communications with partners and dependent teams. Create a culture of continuous improvement through retrospection.
• DON’T SETTLE: Act as an ambassador for Segment, recruiting and motivating top talent.

Why?

The Edge team works on the data ingestion and processing pipeline that is core to the Twilio Segment product offerings. The ingestion infrastructure processes about 1T events per month and is growing rapidly. Scalability, reliability and cost effectiveness are some of the areas that this team actively invests in. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position is for remote locations anywhere in the USA . Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.