Jobs for Developers

Senior Manager, Engineering - Customer Usage Pipeline Systems

FastlyFull-time$195k - $244kSan Francisco, CaliforniaFeb 21, 2024

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Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

The Customer Usage Pipeline Systems (CUPS) team maintains a global, real time pipeline to measure Fastly customer usage across the Internet. This pipeline is used for business and operational decisions and directly supports company revenue. The team has experienced an order of magnitude growth in data volume over the past three years. We maintain multi-region storage and satisfy low latency requirements for Fastly’s real-time observability API and low loss message delivery for historical observability, revenue systems, and operational visibility. Together with the team, you will create solutions to meet the scalability challenges that come with sustained organizational growth.

As a leader, you will support the team responsible for the continued success and evolution of this pipeline. You will partner with other engineering and product teams, encouraging an inclusive and cohesive team environment, while nurturing a team that enables engineers to build, deliver and operate high-quality, scalable systems.

When you close your laptop at the end of the day, you will smile at the impact you had. Today, you were a part of keeping the internet fast, safe, and engaging.

What You’ll Do:

  • Manage a thriving, collaborative, distributed engineering team
  • Provide mentorship and career development opportunities for your team members
  • Provide context to technical conversations that drive clear goals and prioritization
  • Build and maintain close partnerships with stakeholders that enable your team to deliver effectively
  • Clearly communicate upward and outward to set and adjust expectations with your partners

What We’re Looking For:

  • Proven success leading teams and executing effectively within a distributed environment - most Senior Engineering managers at Fastly have at least 10 years of related experience in their domain and at least 3 years of people leadership experience. 
  • Ability to advocate for both business goals and developer happiness
  • Proven success managing complex projects with various interdependencies 
  • Phenomenal communication skills for working across the organization, capable of building positive relationships with peers and leadership
  • Experience mentoring, guiding, and coaching team members and a passion for learning and sharing what you’ve learned with others
  • Understanding of the challenges involved in building, operating, and maintaining scalable and reliable data pipelines
  • Experience in projects related to low-latency data collection and analysis 

We’ll be super impressed if you have experience in any of these:

  • Experience with relational and non-relational storage systems (MySQL, Bigtable, BigQuery, Dynamo, Cassandra)
  • Experience with pub/sub style message queues such as Kafka, Google Pub/Sub, Kinesis
  • Understanding of stream processing pipelines (implementation is a bonus)
  • Expertise in designing, analyzing, profiling, and troubleshooting large-scale distributed systems
  • Experience with Analytical tools & Machine Learning
  • Experience programming in Go or similar languages

Work Hours:

This position will require you to be available during core North American business hours, and available to support the team through incidents that require escalation at any time. 

Work Locations & Travel Requirements:

This position is open to candidates in any Fastly US office, with a preference for the following office locations:

  • San Francisco, CA
  • New York, NY
  • Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. Remote applicants will not be considered and we are not able to support relocation.

This position may require travel as required by your role or requested by your manager. Travel is required 1-2 times a quarter depending on need. Travel is typically to an office location for events like tech summits, team summits, and planning activities.


The estimated salary range for this position if hired in the United States is $195,720 to $244,640.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.


We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days.

Why Fastly?

  • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

  • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

  • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

  • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901. 

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.


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