Senior Manager, Autonomy Applications Engineering

What You'll Do:

• Serve as the functional team lead for a team of customer facing applications engineers
• Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers
• Manage, prioritize and delegate customer issues
• Support BD in pre-sales and post-sales activities as a technical resource
• Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK
• Maintain a deep understanding of the SDK’s features, updates, and use cases to guide the team and assist customers
• Oversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases
• Act as an escalation point for complex customer issues and provide hands-on support when necessary
• Coordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features
• Act as a liaison between customers and internal teams to advocate for customer needs and communicate product updates
• Develop and grow your teammates through mentorship and training
• Set performance goals, conduct regular evaluations, and foster a collaborative team environment
• Develop and refine support processes to improve team efficiency, customer satisfaction, and response times.
• Track and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholders.

Required Qualifications:

• Bachelor’s degree in Aerospace Engineering, Computer Science, or a related field
• 10+ years of experience of industry experience
• 5+ years of experience in a customer facing engineering role
• 5+ years of experience as an engineering manager
• Strong technical background in software engineering
• Strong proficiency in writing modern C++ code
• Intermediate proficiency in writing Python code
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Preferred Qualifications:

• Experience developing software for mobile robot / autonomy applications
• Experience in the defense aviation or robotics industry
• Experience building and running a 5–7-person enterprise software applications/solutions engineering team