Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.
The Role
We are looking for a Senior IT Engineer that spans across IT Systems and Support, owning all levels of system support, system administration, automation workflows and periodic maintenance for enterprise IT systems including but not limited to Okta, JAMF, Intune, O365, Netskope, Oomnitza, productiv,JIRA, Halp, Slack, Google Workspace, Notion, Zoom, 1Password. We are looking for someone who has expert knowledge and experience in a specific systems but can be a jack of all others. This is a remote role reporting to our IT Director. The right person will have the opportunity to lead Systems and Support.
Responsibilities
- Perform administration and periodic maintenance of IT owned systems
- Assist in the roll-out and deployment of new systems, integrations and configuration changes
- Ensure complete compliance with all security, usage, and IT controls and policies, especially with device management
- Increase business impact via process automation and technology innovation
- Support end users, creating documentation and processes to encourage self serve and knowledge sharing
- Maintain focus on continuing education for evolving technology solutions
- Be an integral part in improving IT processes, updating procedures and policies
What We're Looking For
- 10+ years of systems engineering experience, working with Okta for identity and access management and JAMF/Intune for endpoint management, managing both Apple and Windows endpoints
- Experience in defining and maintaining standard operating environments for both Apple and Windows devices and rolling out OS and application patching
- Experience providing support for collaboration and communication tools including but not limited to Loom, Google Workspace, Slack, Zoom and Notion
- Experience integrating systems and creating automation workflows across one or more systems, in particular using okta workflows
- Working knowledge of IT processes and tools including JIRA and Halp
- Successful experience in a fast paced startup environment, proactive owner and team player, thrives on new challenges, has ability to continuously learn and execute, and has a demonstrated history of successfully executing technology solutions for business challenges.
- Models our values of being an Optimistic Owner who acts with Velocity, keeping it Real and Human.
How We Work
Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.
Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.
Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.
Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.
Perks at Loom
- Competitive compensation and equity package
- 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Healthcare reimbursement (for International employees)
- Life, AD&D, Short and Long Term Disability Insurance
- 401(k) with 4% company matching
- Professional development reimbursement
- Wellness stipends
- Unlimited PTO
- Paid parental leave
- Remote work opportunities
- Home office & technology reimbursement
Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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